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About the Role

This leadership role blends hands-on leadership, operational accountability, and people development to create welcoming, high-performing stores that help elevate communities. It is for individuals energized by leading others, owning results, and making a meaningful impact.

Responsibilities

• Manages the fiscal, operational, people, and loss prevention and safety functions of assigned stores.
• Ensures that all store team members are trained and up-to-date in required operating policies, safety programs, and on-the-job training.
• Demonstrates the highest level of customer service in all activities.
• Reviews customer concerns and resolves them appropriately.
• Submits required information on production, distribution of labor, safety, and team member related paperwork.
• Liaises with People Resources Generalist on employee relations issues.
• Assures that loss prevention programs are adhered to and implemented in-store.
• Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained.
• Ensures polite and courteous acceptance of donations.
• Coordinates with Director of DGR Operations for final decisions on donations.
• Ensures complete processing of donations, both hard goods and clothing.
• Monitors the stock level of store merchandise and works with Assistant Store Team Leaders to adjust as necessary.
• Reviews applications, interviews, selects, and completes new hire process for team members.
• Prepares employee schedules and ensures adequate staffing is maintained within the payroll budget.
• Conducts team members performance reviews.
• Trains and develops retail management teams for growth and more responsibility.
• Ensures safe work practices are followed at all times.
• Ensures the facility is neat, clean, and organized to prevent injury or accident.
• Ensures employees, volunteers, community service personnel, and others use safe work methods.
• Provides safety training to all new employees and administers ongoing training to all store personnel.
• Adheres to organizational values, ensuring they are practiced daily in all store operations and interactions.
• Ensures effective communication with store team, program participants, community, and customers.
• Acts as a positive role model for employees, trainees, and customers.
• Cooperates with Workforce Development and People Resources departments.
• Ensures that store equipment is kept in proper working order.
• Notifies Maintenance of defects or IT of problems with computer systems and e-mail.
• Completes all other tasks as assigned.

Requirements

• Must be able to travel for work-related programs and meetings.
• Must be able to move stock, climb or balance on step-ladders; stoop, kneel, crouch or crawl while setting up displays.
• Must be able to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Must be able to calculate figures such as discounts, percentages, interest and sales volumes.
• Must be able to apply financial and budgeting concepts.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Skills

• Customer service
• Microsoft Office Suite (Word, Excel, Outlook)
• Communication

Location

• Assigned district

Work Type

• Full-time

Experience Level

• Minimum of five years' progressive business experience
• Three to five years supervisory experience

Education Level

• Bachelor’s Degree or equivalent required

About the Company

• Goodwill of the Finger Lakes is a retail organization focused on helping communities.

Equal Opportunity

• Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.