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About the Role
Serve as the first point of contact for visitors, customers, and callers while supporting daily front-office operations. This role welcomes guests, answers and directs calls, resolves or escalates customer inquiries, logs feedback, and provides general administrative support.
Responsibilities
- Greet visitors and answer/direct phone calls in a friendly, professional manner
- Resolve customer inquiries and complaints, escalating to the appropriate department when needed
- Maintain accurate records of customer interactions and follow up on escalated issues
- Log customer feedback (in-person, phone, email) into a shared platform and maintain trackers/databases
- Educate customers on products, policies, and services
- Process incoming/outgoing mail, manage office supplies, and provide administrative support
- Schedule meetings and appointments and maintain a clean, organized reception area
Requirements
- High school diploma or equivalent
- Ability to multitask and prioritize with limited supervision
- Valid New York State driver's license
- Ability to accurately document information in written/electronic form
Skills
- Strong customer service skills
- Strong communication skills
- Strong interpersonal skills
- Proficiency in Microsoft Office Suite
- Experience with conflict resolution
- Experience de-escalating customer concerns
Location
- New York
Work Type
- Full-time
Education Level
- High school diploma or equivalent
About the Company
- Reid Petroleum is hiring.