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About the Role

This entry-level position involves daily travel to customer sites within a designated territory to perform routine maintenance and repairs on cash handling products, ATMs & ITMs, conventional bank equipment, and electronic security equipment, ensuring minimal equipment downtime. The role includes job shadowing senior technicians for training on servicing core company products and may involve customer interaction to ensure satisfaction and gather information for escalation.

Responsibilities

Perform routine maintenance and repairs on cash handling products, ATMs & ITMs, conventional bank equipment, and electronic security equipment.
Ensure minimal downtime of customer equipment.
Job shadow senior level positions to train on servicing equipment.
Interact with customers or their designated contacts to ensure satisfaction with services.
Collect information on equipment requiring escalation to a senior technician.

Requirements

High School diploma or equivalent required.
Valid Driver’s License.
Acceptable Driving Record.
Must pass a drug, driving and criminal background check prior to employment.
Able to properly lift 50 pounds or less frequently, 100 pounds or less occasionally.
Able to move 50 pounds or less frequently, 100 pounds or less occasionally.
Able to push/pull objects with moderate effort frequently.
Able to sit and/or stand 2 hours continuously, up to 8 hours per day.
Able to remain on feet for 2 hours continuously.
Must be able to manipulate small objects with close eye-hand and arm-hand coordination for entire shift.
Able to perform motor skills such as grasping, finger manipulation, pinching, bending, reaching out, twisting, turning, reaching up, wrist turning/torqueing for 2 hours continuously.
Able to effectively communicate with customer base, both orally and in writing.
Able to see objects closely, discriminate colors, perceive depth continuously.
Able to understand, relate to, and apply concepts on a continuous basis.
Able to remember multiple tasks / assignments given to self and others over long periods of time continuously.
Able to drive vehicle from site to site in order to provide technical support for our customers.
Must be able to use power tools such as a drill or saw overhead.
Able to climb ladders up to 20 feet high.

Skills

Proficient in computer software applications such as Android app software (timecards, expenses, inventory control management).
Ability to troubleshoot and diagnose technical issues.
Skills in disassembling & repairing assemblies.
Understanding of how to input settings & configure equipment.
Ability to provide feedback on product performance or issues.
Knowledge of training principals and ability to apply them to on-the-job-training.

Location

Sparks, Maryland
Hunt Valley, MD
Coatesville, PA
Charlotte, NC

Work Type

Daily travel
Overtime pay eligible

Experience Level

Entry level

Education Level

High School diploma or equivalent
Associate degree in Electronics or equivalent military or trade school preferred

Salary/Compensations

The salary range displayed at the top of this posting is an automated estimate generated by Indeed. It does not accurately reflect the actual compensation for this role.
The final salary offer will depend on several factors, including: Experience, Knowledge and Skills, Ability, Geographic Location.
The actual salary offer may vary based on individual qualifications and circumstances.

Benefits

Health Insurance: Medical, dental, and vision coverage
Financial Protection: Identity theft protection and voluntary life insurance
Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
Retirement Savings: 401(k) retirement plan with employer match
Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
Professional Development: Paid training opportunities and Education Assistance Program
Referral Bonus: Earn up to $5,000 for referring new employees
Transportation: Company vehicle provided along with fleet card
Bonus: Long term incentive plan opportunity for all Service positions.

About the Company

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions.
Our commitment to customer satisfaction and delivering results has driven our growth.
With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs.
The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC.
Our Sales and Service footprint spans the Mid-West and East Coast.

Equal Opportunity

Military Veterans encouraged to apply.