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About the Role

OK COOL is seeking a Senior Account Manager to join their US team in NYC. This role involves managing the development and delivery of social media campaigns, serving as the primary client contact, and driving strategic ownership of accounts. The ideal candidate will have in-depth knowledge of social media platforms and a passion for culture, social platforms, and brand storytelling.

Responsibilities

• Manage client relationships through recurring check-ins.
• Deliver on client budget and performance goals, recommending strategic pivots when necessary.
• Ensure appropriate processes and best practices are in place for client management.
• Coordinate and ensure the successful completion of the client’s entire account roadmap.
• Stay up-to-date on client’s business trends, goals, and health beyond digital/social.
• Act as a lead leader within the team, serving as a team player, mentor, and problem-solver.
• Execute high-quality deliverables intended for varying audiences.
• Communicate complex and strategic messages to a variety of audiences.
• Oversee all projects across the team, ensuring work is in scope regarding cost and services.
• Overcome resistance and secure support for ideas or initiatives through high-impact communication.
• Stay ahead of social trends, platform updates, and cultural moments.
• Offer strategic recommendations on how brands can better engage audiences.
• Ask the right questions and challenge ideas constructively to push creative thinking.
• Partner with creatives, designers, and copywriters to develop compelling social-first content.
• Ensure all work is on-brand, on-brief, and optimized for each platform.
• Provide clear, constructive feedback to internal teams to refine creative output.
• Author scopes based on client’s needs and budget.
• Develop accurate and fair cost estimates for lower complex projects.
• Manage, monitor, and reconcile client out-of-pocket funds.
• Identify inefficiencies with the team.
• Engage in discussions about budget adjustments and strategic investments.
• Use project management tools to track projects efficiently.
• Ensure the team’s time is managed effectively and services are aligned with the account scope.
• Develop career development plans for team members.
• Maintain a consistent feedback loop with leadership regarding staffing, bandwidth, and track growth.
• Understand the business side of client services, including finance & legal.
• Have 'tough' conversations with clients regarding expectation setting and advocating OK COOL’s POV.
• Work with leadership in maintaining a healthy client ROI and develop account shifts & proposals to improve client ROI.
• Improve effectiveness of all client meetings.
• Produce presentations and deliverables for any type of audience.
• Identify opportunities to recommend OK COOL’s growth services.
• Support new business pitches.

Requirements

• Experience managing teams and complex, high-volume work streams for brands.
• Calm and controlled in high-pressure situations.
• Ability to contribute to big ideas framed in solid strategy grounded in insight.
• Ability to deliver a tangible ROI for clients.
• Inspire their team and earn the trust and respect of clients and team.
• Passionate about culture, social platforms, and brand storytelling.
• Help clients navigate the ever-changing digital landscape.
• Ensure work is creative, effective, and aligned with client goals.
• Ability to work in partnership with day-to-day clients to develop and deliver work.
• Lead day-to-day tasks with autonomy.
• Reach out to clients directly when service issues arise.
• Make informed decisions quickly in response to client needs and unforeseen challenges.
• Develop and present solutions for clients, balancing risk and opportunity.
• Successfully manage accounts with varying goals, content volumes and services.
• Effectively communicate distilled, concise and clear feedback, identifying actionable next steps.
• Set clear expectations internally and externally.
• Draw conclusions and actionable insights from analysis.
• Dissect problems and determine effective courses of action.
• Manage upwards effectively.
• Ensure proper processes are in place across all teams, viewing the big picture.
• Have insight of the type of information that is appropriate for different audiences.
• Be able to communicate complex and strategic messages to a variety of audiences.
• Be able to overcome resistance and secure support for ideas or initiatives.
• Knowledge of the services, deliverables, performance and fees section of the SOW.
• Ability to manage, monitor and reconcile client out-of-pocket funds.
• Ability to identify inefficiencies with the team.
• Ability to use project management tools to track projects efficiently.
• Have an affinity for solving problems through collecting relevant information for assessment.
• Understand solutions & consequences in order to choose course of action.
• Understand the business side of client services inclusive of finance & legal.
• Able to step in and have ‘tough’ conversations with clients.
• Able to develop account shifts & proposals to improve client ROI when unhealthy.
• Improve effectiveness of all client meetings.
• Able to produce presentations and deliverables for any type of audience.
• Experience working closely with leadership to identify the best time to recommend OK COOL’s growth services.
• Coordinate and integrate growth teams into the account for a smooth & holistic management experience.

Skills

• Account management
• Social media campaign management
• Client relationship management
• Strategic thinking
• Social media platform knowledge
• Brand storytelling
• Communication skills
• Project management
• Team leadership
• Problem-solving
• Creative development
• Content optimization
• Budget management
• Financial management
• Trend analysis
• Cultural insight

Location

• NYC
• US
• Remote

Work Type

• Remote
• In-person collaboration

Experience Level

• Senior
• 5-7 years in account management

Salary/Compensations

• $95,000–$115,000

Benefits

• Comprehensive healthcare benefits
• Participation in a 401(k) program
• 20 days PTO
• Sick days
• 11 holidays
• Mini summer break
• Winter recess break
• Summer Fridays early closing

About the Company

• OK COOL is a culture-first creative agency with teams in London, New York and Sydney.
• Specializes in social-native storytelling blending strategy, creativity and creator partnerships.
• Helps brands show up authentically where culture actually happens.
• A collective of strategists, creatives and tastemakers who shape culture.
• Turns brands into culturally relevant voices that people want to engage with.
• Residence is a multidisciplinary network of companies with the shared vision of creating a thriving ecosystem to empower the creative community.
• Nurtures rising talent, encourages egoless creativity, and fosters community among its members.