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About the Role
The Investor Services Analyst is an integral part of the Gen II operations team, responsible for providing Investor Services functions to Gen II sponsors and client service teams. The role requires meticulous attention to detail, strong time management, and organizational skills within a fast-paced, deadline-driven environment.
Responsibilities
- Acknowledge and respond to client inquiries promptly, coordinating with internal and external teams as needed.
- Review and process investor onboarding documentation, including Subscription, Tax, and AML documentation.
- Review and process subsequent investor activity and changes to investor static data.
- Maintain investor records across multiple internal and external systems.
- Prepare and review ad-hoc, monthly, quarterly, and annual reporting, and capital activity notices for sponsor funds and investors.
- Prepare investor audit confirmations and monthly recurring deliverables.
- Disseminate fund & investor correspondence across various investor portal platforms.
- Track incoming capital call wires and prepare capital distributions payments.
- Ensure all work is completed in line with the service level agreement.
- Liaise with the client service team to ensure an efficient and excellent client service experience.
- Ensure deliverables are executed in line with Gen II best practices, policies, and procedures.
- Participate in special projects.
- Operate efficiently in a deadline-driven, high volume, and ever-changing environment.
Requirements
- Bachelor’s degree; degree in Business Administration or Economics is a plus.
- 0-2 years’ experience in the financial services industry.
- Proficiency with Microsoft 365.
- Strong organizational and analytical skills.
- Private Equity or Hedge Fund Investor Services background is a plus.
- Demonstrate strong customer service/client relationship skills.
- Ability to manage multiple tasks and projects with differing deadlines.
- Impeccable attention to detail.
- Excellent verbal and written communications.
- Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) is a plus.
- Experience with Allvue CRM is a plus.
- Must be legally authorized to work in the United States.
Skills
- Microsoft 365
- Organizational skills
- Analytical skills
- Customer service skills
- Client relationship skills
- Task and project management
- Attention to detail
- Verbal communication
- Written communication
- Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision)
- Allvue CRM
Location
- US
Work Type
- Hybrid
Experience Level
- 0-2 years
Education Level
- Bachelor's degree
Salary/Compensations
- $60,000-$75,000
Benefits
- Discretionary bonus
- Comprehensive benefits package
About the Company
- Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients with 14 offices across the US, Canada and Europe.
- Gen II offers private fund sponsors a best-in-class combination of people, process, and technology, enabling fund sponsors to effectively manage their operational infrastructure, financial reporting, and investor communications.
- The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, hybrid funds, feeder funds, venture capital, retail, and managed accounts.
- Administering over $1T in assets.
- Servicing nearly every significant investor in the asset class.
- Institutional grade infrastructure and SSAE 18 (SOC-1, Type 2) certification, ensuring confidence in our processes and operating model.
- The most experienced and best performing team in the industry.