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About the Role

Provide direct supervision and oversight of overnight respite bed operations, ensuring safety, cleanliness, and compliance with program standards. Respond to client needs, behavioral health concerns, and emergency situations using trauma-informed and harm reduction approaches. Supervise and guide overnight staff, maintain accurate documentation, and manage facility supplies.

Responsibilities

• Provide direct supervision and oversight of overnight respite bed operations.
• Ensure all respite locations remain safe, clean, organized, and compliant with program standards.
• Conduct regular safety rounds, wellness checks, and site inspections.
• Ensure clients follow program expectations, safety guidelines, and community standards.
• Monitor client arrivals, departures, and overnight accommodations.
• Address operational issues and communicate concerns to program leadership.
• Provide trauma-informed support to clients experiencing homelessness and other life challenges.
• Respond appropriately to behavioral health concerns, conflicts, and emergency situations.
• Utilize crisis de-escalation techniques to maintain safety.
• Identify clients requiring additional support and make appropriate referrals to case management, medical, or behavioral health services.
• Support harm reduction practices and promote client engagement in services.
• Provide guidance and direction to overnight respite staff.
• Ensure staff complete assigned responsibilities, documentation, and required tasks.
• Monitor staff adherence to agency policies, confidentiality requirements, and professional standards.
• Report staff performance concerns, incidents, and operational barriers to leadership.
• Assist with training and mentoring of respite staff.
• Ensure completion of required overnight documentation, including: Respite bed logs, Client attendance records, Incident reports, Shift reports, Safety check documentation, Supply inventories.
• Maintain accurate and timely records in accordance with agency and funding requirements.
• Ensure compliance with HIPAA, confidentiality standards, DHS requirements, and agency policies.
• Respond to medical emergencies, safety incidents, and crisis situations.
• Contact emergency services when necessary and complete required incident documentation.
• Ensure emergency procedures are followed, including evacuation and safety protocols.
• Maintain communication with security, outreach teams, and leadership as needed.
• Ensure respite sites maintain appropriate supplies, cleanliness, and client necessities.
• Conduct inventory checks and communicate supply needs.
• Report maintenance, safety hazards, and environmental concerns promptly.
• Ensure sites are secured appropriately during overnight operations.

Requirements

• High School Diploma/GED required.
• Minimum 2 years of experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or vulnerable populations.
• Experience with crisis intervention, de-escalation, and case management services.
• Strong communication, leadership, and organizational skills.
• Ability to work independently during overnight hours.
• Ability to remain active throughout the overnight shift.
• Ability to conduct site rounds and respond to client needs.
• Ability to lift and move program supplies as needed.
• Ability to work in a fast-paced human services environment.

Skills

• Leadership
• Accountability
• Crisis management
• Conflict resolution
• Trauma-informed care
• Harm reduction principles
• Professional boundaries
• Documentation accuracy
• Client-centered service delivery
• Team collaboration
• Cultural competency
• CPR/First Aid certification

Location

• Staten Island, NY 10301

Work Type

• Full Time
• Overnight

Experience Level

• 2 years of experience
• Supervisory experience preferred

Education Level

• High School/GED
• Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred

Salary/Compensations

• $18.50 - $24.73 Hourly