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About the Role

The Case Manager will conduct intake processes, assessments, and develop service plans for families. This role involves connecting families with resources, assisting with housing, and providing support services.

Responsibilities

• Conduct intake process with new family members within 24 hours of admission, including explanation of client’s rights and responsibilities and grievance procedures.
• Conduct psychosocial, vocational/educational, and housing assessments and documentation.
• Meet weekly to develop and monitor individual and family service plans in conjunction with family members.
• Provide child care referrals and assist families to navigate the NYC Department of Education system.
• Establish linkages and maintain relationships with supportive housing providers, real estate brokers, managing agents, and landlords.
• Assess consumer readiness and barriers towards obtaining affordable permanent housing.
• Escort and prepare family members for successfully securing and maintaining permanent housing.
• Accompany family members on medical, public benefit, and housing appointments.
• Assist family members with identifying and securing permanent affordable housing.
• Prepare and assist family members with the housing application/interview process.
• Collaborate with other service providers to secure needed services for families.
• Facilitate supportive group and individual counseling, workshops, psych education, and recreational activities.
• Conduct apartment inspections to assess consumer personal hygiene, room cleanliness, and overall ADL skills.
• Develop referral network to support household members, especially minor children.
• Assist family members with accessing needed community services through the development of a referral network, referral and follow-up.
• Assist family members with problem solving and crisis intervention by addressing all emergency situations.
• Act as advocate for family members and encourage self-advocacy.
• Identify problems in daily living skills and provide hands-on assistance or referral.
• Work as a member of the social service team in developing on-site and off-site recreation, socialization, educational and skill building activities.
• Serve as liaison to community-based services and groups.
• Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
• Adhere to on-call system for crisis intervention and emergencies.
• Maintain CPR/First Aid and Mandated Reporter Certification annually.
• Maintain up-to-date, accurate, complete, and timely consumer chart documentation.
• Utilize computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS, and CARES.
• Assist in building evacuation during fire drills and building emergencies.
• Work evening and weekend hours as required.

Requirements

• Experience working with chronically homeless individuals with co-occurring disorders.
• Ability to work with a culturally diverse population.

Skills

• Working knowledge of various computer programs including e-mail, Microsoft Windows, Word, Excel, AWARDS, and CARES.
• CPR/First Aid Certification
• Mandated Reporter Certification

Location

• NYC

Work Type

• Full-time
• Evening hours
• Weekend hours

Experience Level

• Not specified

Education Level

• Bachelor’s Degree in Human Services field required
• MSW or CASAC credentials are desired

Salary/Compensations

• USD $45,000.00/Hr.
• USD $50,000.00/Yr.

Benefits

• Health and wellness resources
• Generous PTO
• Professional development

About the Company

• S:US is an equal opportunity employer.
• We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
• S:US invests in its employees through benefits such as health and wellness resources, generous PTO, and professional development opportunities.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws.
• S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals.
• To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.