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About the Role
Canon USA, a pioneer in technology, solutions, and services, is seeking a Field Service Manager to lead a team of technical Digital Service Specialists who service and support Canon’s hardware and software technology-based solutions.
Responsibilities
- Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
- Select, hire, train, and develop current and new technical representatives.
- Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction.
- Manage the warehousing process as it relates to merchandise and inventory.
- Oversee the development and education of the team regarding new technology in an evolving industry.
Requirements
- Bachelor's degree in a relevant field or equivalent experience required.
- 7 years of related experience and management of typically two or more regular full-time employees.
- Service management experience in the technology industry.
- Hands-on field technical experience with a vast knowledge of digital and electromechanical technology.
- Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
- Strong communication skills including the desire to develop and lead a team.
- Excellent time management skills.
- Must be legally authorized to work in the United States.
- All applicants must reside in the United States at the time of hire.
- The Company will not pursue or support visa sponsorship.
Skills
- Digital technology
- Electromechanical technology
- Internet
- Microsoft Office
- Lotus Notes
- Oracle
- Communication
- Time management
- Leadership
Location
- On Site
Work Type
- Full-Time
- On Site
Experience Level
- 7 years of related experience
- Management experience
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $66,300 - $92,520 annually
Benefits
- Transportation allowance
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- Volunteer opportunities
About the Company
- Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.
- With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years.
- Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
- Where Talent Fosters Innovation.
- Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals.
- Our employees have a strong work ethic, creativity, and a cooperative spirit.
- We believe in integrity, respect, empowerment, and making a difference in the communities we serve.
- There is a strong sense of pride in what we do individually and together as a team.
- Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.