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About the Role

Canon USA, a pioneer in technology, solutions, and services, is seeking a Field Service Manager to lead a team of technical Digital Service Specialists who service and support Canon’s hardware and software technology-based solutions.

Responsibilities

Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
Select, hire, train, and develop current and new technical representatives.
Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction.
Manage the warehousing process as it relates to merchandise and inventory.
Oversee the development and education of the team regarding new technology in an evolving industry.

Requirements

Bachelor's degree in a relevant field or equivalent experience required.
7 years of related experience and management of typically two or more regular full-time employees.
Service management experience in the technology industry.
Hands-on field technical experience with a vast knowledge of digital and electromechanical technology.
Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
Strong communication skills including the desire to develop and lead a team.
Excellent time management skills.
Must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.
The Company will not pursue or support visa sponsorship.

Skills

Digital technology
Electromechanical technology
Internet
Microsoft Office
Lotus Notes
Oracle
Communication
Time management
Leadership

Location

On Site

Work Type

Full-Time
On Site

Experience Level

7 years of related experience
Management experience

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$66,300 - $92,520 annually

Benefits

Transportation allowance
Medical
Dental
Vision
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
Employee referral bonus
Employee discounts
Volunteer opportunities

About the Company

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.
With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years.
Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
Where Talent Fosters Innovation.
Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals.
Our employees have a strong work ethic, creativity, and a cooperative spirit.
We believe in integrity, respect, empowerment, and making a difference in the communities we serve.
There is a strong sense of pride in what we do individually and together as a team.
Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.