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About the Role

The General Manager of Premium provides strategic and operational leadership for all premium hospitality operations within a sports and entertainment venue. This leader is responsible for delivering exceptional guest experiences while driving financial performance, developing high-performing teams, and ensuring operational excellence across suites, clubs, lounges, and premium events. The GM of Premium partners closely with culinary, sales, operations, and venue leadership teams to create memorable experiences that exceed guest expectations and strengthen client relationships.

Responsibilities

Lead all aspects of Premium Hospitality operations, including suites, clubs, VIP spaces, and catered events.
Drive revenue growth, profitability, and cost-control initiatives through effective budgeting, forecasting, and labor management.
Develop and lead managers and frontline staff through coaching, training, and performance management.
Ensure exceptional guest service standards and premium hospitality execution during all events.
Partner with culinary leadership to deliver innovative menus, elevated food and beverage offerings, and memorable guest experiences.
Build and maintain strong relationships with venue ownership, clients, stakeholders, and premium guests.
Ensure compliance with food safety, sanitation, alcohol service, labor regulations, and company policies.
Lead event planning, logistics, staffing strategies, and operational readiness for all premium functions.
Analyze business performance and implement action plans to improve guest satisfaction, operational efficiency, and financial results.

Requirements

Certain positions may require Florida Level 2 background screening.

Benefits

Instapay (early access to your wages) and high interest savings both through the EVEN app
Associate Shopping Program
Health and Wellness Program
Discount Marketplace
Employee Assistance Program
Paid time off benefits information available for Washington State, Maryland, or Remote positions.

About the Company

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences.
Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.
Levy is a member of Compass Group USA.
Learn More about the Compass Story: http://www.levyrestaurants.com/who-we-are/

Equal Opportunity

Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.