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About the Role

The Coordinator Flight Crew is responsible for managing Flight Crewmember schedules, operating pairings, and open segments. This role ensures operational integrity and compliance with Federal Aviation Regulations (FARs) and company policies while providing excellent customer service and coordinating with other departments and Crewmembers.

Responsibilities

• Monitor and resolve operational disruptions and legalities within 48 hours, to Flight Crewmembers' schedules and pairings in accordance with Federal Aviation Regulations (FAR) and company policies and procedures
• Schedule and allocate Flight reserve resources for the assignment of open flying and operational coverage
• Communicate and coordinate with System Operations to resolve daily operational irregularities
• Continuously monitor company Electronic Mail
• Make close-in, critical Flight Crewmember notifications as necessary
• Maintain daily checklists and shift logs, and provide verbal briefing as necessary and assigned
• Complete other duties as assigned by Crew Services Leadership
• Other duties as assigned

Requirements

• High School Diploma or General Education Development (GED) Diploma
• One (1) year customer service or office experience
• Demonstrate proficiency in math through a work sample during the hiring process
• Solid computer background including extensive use of Microsoft Office
• Ability to work independently with a sense of urgency and attention to detail
• Excellent organizational skills
• Available for occasional overnight travel (10%)
• Able to pass a pre-employment drug test
• Legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Skills

• Strong verbal and written communication skills
• Strong mathematic skills
• Strong Customer Service Skills
• Experience with automated Crew Management Systems
• Thorough understanding of the Federal Aviation Regulations (FAR) Part 117

Location

• US

Work Type

• Shift work
• Support operations 24 hours per day/7 days per week
• Some weekend coverage
• Nontraditional work hours
• Shifts cover 24/7 flight schedule

Experience Level

• One (1) year customer service or office experience
• One (1) year of Scheduling and/or Operational Experience

Education Level

• High School Diploma or General Education Development (GED) Diploma
• Bachelor’s Degree

Salary/Compensations

• $33.76 per hour

Benefits

• Access to healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue

About the Company

• JetBlue values: Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities

Equal Opportunity

• Legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship