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About the Role

The Claims Adjuster, Property Insurance, contributes to Wawanesa's goal of delivering an exceptional and consistent claims experience by ensuring fair and equitable assessment of complex or major loss property claims. This role involves applying and explaining policy coverage and documenting claim files, ensuring prompt service from initial report to file closure.

Responsibilities

• Guide and support members through the claims process with exceptional service and empathy.
• Communicate proactively and in a timely manner via voice, digital, or written correspondence, ensuring all inquiries are handled efficiently, promptly, and professionally.
• Assess claims involving complex or major loss property claims.
• Review and interpret policy wordings, determine coverage, and communicate coverage decisions to members.
• Establish timely and accurate claim and expense reserves throughout the claim lifecycle.
• Ensure thorough investigation of all files to determine coverage and liability, adhering to Wawanesa's claims settlement guidelines, and knowing when to engage appropriate internal and external resources.
• Coordinate and manage services with vendors and service providers, such as appraisers, independent adjusters, and contractors.
• Negotiate and issue claim settlements within authority limits, communicating claim decisions promptly and effectively while providing an exceptional member experience.
• Maintain an efficient and up-to-date diary system and document claim file activities in accordance with established procedures.
• Demonstrate and maintain excellent knowledge and understanding of policy coverages while complying with regional regulatory and licensing requirements (where applicable).
• Demonstrate excellent skills in reviewing repair quotes, developing narrative reports, and producing advanced estimate quotes using estimating software.
• Support the CAT plan as required, including potentially assisting with claims outside of your functional area.
• Perform any other assigned duties.

Requirements

• Strong customer service skills, including the ability to show empathy and care for member satisfaction.
• Two years of claims adjusting experience or equivalent.
• Post-secondary education is preferred.
• Hold or be pursuing the Chartered Insurance Professional (CIP) designation and, where applicable, strive to meet licensing requirements.
• Required experience using computer technologies such as Microsoft Office, email, web applications, and database software.
• Ability to interpret and quantify property damage estimates.
• Excellent listening and communication skills, both written and verbal.
• Excellent investigative and analytical skills.
• Strong problem-solving skills and sound judgment, with the ability to draw valid conclusions and communicate them effectively.
• Attention to detail with a high degree of accuracy in data entry.
• Excellent organizational and time management skills, with the ability to prioritize in a fast-paced environment.
• Critical thinking and excellent negotiation and decision-making skills.
• Strong teamwork and collaboration skills.

Skills

• Bilingualism (French and English)
• Microsoft Office
• Email
• Web applications
• Database software
• Property damage estimation
• Investigation
• Analysis
• Problem-solving
• Negotiation
• Decision-making
• Teamwork
• Collaboration

Location

• Winnipeg, MB
• Wawanesa, MB
• Vancouver, BC
• Calgary, AB
• Edmonton, AB
• Lethbridge, AB
• Toronto (North York), ON
• Kitchener, ON
• Ottawa, ON
• Montréal, QC
• Ville de Québec, QC
• Moncton, NB
• Dartmouth, NS

Work Type

• Hybrid
• Full-time
• Part-time

Experience Level

• Level 2
• Level 3

Education Level

• Post-secondary education preferred
• Chartered Insurance Professional (CIP) designation

Salary/Compensations

• $64,000 - $77,000 (Level 2)
• $73,000 - $85,000 (Level 3)

Benefits

• Annual incentive program
• Complementary leave programs
• Generous vacation days
• Personal days
• Benefits with no premiums
• Pension plan

About the Company

• Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurance companies, wholly owned by its members, with over $4.1 billion in annual revenue and $12.5 billion in assets.
• Wawanesa, headquartered in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance solutions across Canada, and Western Financial Group, a major national distributor of personal and business insurance.
• In March 2026, Wawanesa entered into an agreement to acquire The Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
• Wawanesa proudly serves over 1.8 million members and employs over 3,000 people across Canada.
• The company actively gives back to organizations that strengthen communities, donating over $4 million annually to charities, including over $2 million annually to support those on the front lines helping communities adapt to climate change.
• Visit wawanesa.com to learn more.

Equal Opportunity

• Wawanesa is committed to diversity, equity, inclusion, and belonging (DEIB), believing its strength lies in its diverse workforce, representative of the entire population.
• Encourages applications from qualified candidates, including those who are racialized, women, Indigenous, persons with disabilities, 2ELGBTQIA+ individuals, those with diverse gender identities, and neurodiverse individuals, or anyone who can contribute to diversifying perspectives and ideas.
• Ensures the recruitment process is accessible to all candidates. Accommodation requests can be sent to jobs@wawanesa.com.
• All employment candidates are subject to the Employee Personal Information Policy.
• AI tools may be used in the recruitment process for screening, assessment, or selection, with final decisions reviewed by recruiters and hiring managers in compliance with applicable laws.