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About the Role

The Claims Adjuster Property (Farm/Commercial) contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of high complexity and large loss property claims. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.

Responsibilities

Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy
Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
Adjustment of complex and large loss property claims.
Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, and contractors.
Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts.
Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.
Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience.
Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
Demonstrating highly proficient skills to review repair estimates, create narrative scopes and generate advanced level estimates using an estimating software system.
Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff.
Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
Perform other duties as assigned.

Requirements

Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
2 years insurance adjusting or equivalent experience.
Experience utilizing computer technology such as Microsoft Office, email, Web-enabled applications, and database software required.
Ability to interpret and quantify property damage estimates.
Excellent communication skills; listening, written, and spoken.
Excellent investigative and analytical skills.
Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them.
Detail oriented with a high degree of accuracy regarding data entry.
Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
Excellent negotiation, decision making and critical thinking skills.
Strong teamwork skills with the ability to collaborate with others.

Skills

English proficiency
French proficiency (for bilingual roles)
Microsoft Office
Email
Web-enabled applications
Database software

Location

Winnipeg, MB
Wawanesa, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montreal, QC
Quebec City, QC
Moncton, NB
Dartmouth, NS

Work Type

Hybrid

Experience Level

Level 2
Level 3

Education Level

Post-secondary degree is preferred.
Chartered Insurance Professional (CIP), or working towards designation and where required, dedicated to reach the proper licensing requirements.

Salary/Compensations

Level 2: $64,000 - $77,000
Level 3: $73,000 - $85,000

Benefits

Annual bonus plan
Leave of absence top-up programs
Generous vacation time
Personal days
Premium free benefits
Pension plan

About the Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets.
Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance.
In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada.
The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change.

Equal Opportunity

We are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.