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About the Role
The Strategic Program Delivery and Operations Manager is a strategic role focused on innovating cloud operations and leading transformations through Oracle Cloud ERP implementations within Enterprise Finance and Supply Chain organizations. This visionary leader will blend technological acumen with strategic business insights to drive operational excellence and transformative outcomes, focusing on delivering value, enhancing operational efficiency, and achieving strategic business goals. The role demands a leader adept at fostering collaboration, inspiring innovation, and cultivating a culture of purposeful execution, teamwork, and a customer-first approach.
Responsibilities
- Perform management responsibilities including hiring and termination decisions, coaching, development, rewards, recognition, performance management, and staff productivity.
- Plan, organize, staff, direct, and control the day-to-day operations of the department, developing and implementing policies and programs.
- Lead the strategic planning and execution of systems across Finance and other areas, managing the organization's portfolio of technology and non-technology initiatives from initiation through execution.
- Establish and report on qualitative and quantitative measurements of project status and success.
- Own all aspects of the cloud operations process lifecycle, including strategy, planning, and cloud governance, and oversee change management activities.
- Drive operational excellence through the identification and implementation of continuous improvement initiatives, best practices, and procedures.
- Define KPIs, metrics, and SLAs to measure and monitor performance, cost, and support baselines.
- Champion continuous improvement initiatives for tools and processes to support the expansion of cloud services and customer base.
- Perform other duties as assigned or requested.
Requirements
- 3 years of experience in a management or leadership role.
- 6 years of experience in project management.
- 5 years of experience in consulting, technology services, cloud operations, or a related field.
Skills
- Track record of driving transformational change, leading teams, developing talent, and building relationships.
- Outstanding customer focus, results orientation, strategic thinking, change advocacy, continuous improvement, and talent development.
- Analytical and problem-solving skills.
- Strong leadership and interpersonal skills.
Location
- Office- or Remote-based
Work Type
- Office- or Remote-based
Experience Level
- Management or leadership role
- Project management
- Consulting, technology services, cloud operations, or related field
Education Level
- Bachelor's degree or relevant experience and/or education
- Master's degree
Salary/Compensations
- $118,400.00 - $196,800.00
About the Company
- Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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- For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
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Equal Opportunity
- Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.