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About the Role

This position involves providing administrative support and patient registration services across multiple Urgent Care clinics, ensuring efficient patient flow and high-quality customer service.

Responsibilities

• Greet patients and visitors and respond to routine inquiries.
• Answer telephones, screen calls, and take messages.
• Register patients, obtain demographic and insurance information, and verify coverage.
• Collect co-pays, deductibles, and previous balances, and post payments.
• Schedule patient appointments and coordinate cancellations or reschedules.
• Provide information regarding test preparations and arrival instructions.
• Update insurance and financial data and communicate changes to patients.
• Ensure accuracy of insurance and patient information based on payer requirements.
• Identify and resolve registration problems.
• Monitor patient flow to ensure efficient and courteous care.
• Assist patients with transportation, directions, and mobility needs.
• Perform visit closure, schedule follow-ups, and provide visit summaries.
• File, retrieve, and deliver patient records and complete required documentation.

Requirements

• High School Graduate.
• Ability to read and understand verbal and written instructions.
• Ability to sort and file information alphabetically and numerically.
• Ability to work in a fast-paced environment with attention to detail.
• Must be able to sit for extended periods of time.
• Must be able to operate necessary office equipment.

Skills

• Excellent customer service skills.
• Strong written and verbal communication skills.
• Interpersonal skills for interacting with patients, staff, and physicians.
• Intermediate computer skills including Microsoft Office and email.
• Keyboarding and data entry with speed and accuracy.
• Excellent organizational skills.

Location

• New Berlin, WI
• Edgerton, WI
• Brookfield, WI
• Franklin, WI
• Mayfair North, WI

Work Type

• Full-time
• 40 hours per week
• Float position

Experience Level

• No experience required

Education Level

• High School Graduate

Salary/Compensations

• $19.80 - $29.70

Benefits

• Paid Time Off programs
• Medical, dental, and vision insurance
• Life insurance
• Short- and Long-Term Disability
• Flexible Spending Accounts
• Adoption assistance
• Paid parental leave
• Defined contribution retirement plans with employer match
• Educational Assistance Program

About the Company

• Advocate Health is the third-largest nonprofit, integrated health system in the United States.
• Formed from the combination of Advocate Aurora Health and Atrium Health.
• Operates under Advocate Health Care, Atrium Health, and Aurora Health Care brands.
• Headquartered in Charlotte, North Carolina, serving nearly 6 million patients.
• Employs 155,000 teammates across 69 hospitals and over 1,000 care locations.