Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This position provides oversight of library locations during evening and weekend hours, ensuring service desk coverage, supervising student employees, and responding to patron inquiries. It acts as a liaison between staff and facilities, ensuring safe and clean patron spaces. The role requires adaptability to new technologies, managing multiple priorities, and strong organizational and communication skills.

Responsibilities

Oversee library operations during evening and weekend hours.
Open and/or close library locations.
Provide service at assigned library locations.
Check in/out library materials.
Respond to inquiries in person, over the phone, and online.
Assist with retrieval and shelving of library materials and stacks maintenance.
Supervise student employees, including training, scheduling, and task assignment.
Act as a liaison between evening/weekend staff, daytime staff, facilities, and UPD.
Provide service desk coverage.
Process resource sharing and reserve requests.
Answer library user questions and refer complex reference questions.
Assist with all aspects of Circulation Services.
Assist patrons at public computers.
Maintain appropriate statistics using library services platform (LSP), gate counts, and other methods.
May supervise a library aide.
Coordinate and participate in daily stacks maintenance and delivery operations.
Assign and monitor daily shelving and delivery work.
Establish procedures and train employees and student employees.
Maintain technical competency and skills through professional development.
Participate in department and University-wide committees, events, and professional organizations.
Perform other duties or projects as assigned.

Requirements

Bachelor’s Degree (foreign equivalent or higher).
Demonstrated proficiency using productivity and collaboration tools, including Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets, Calendar).
Demonstrated experience providing high-quality customer service in a fast-paced, public-facing setting (e.g., academic support services, libraries, hospitality, or similar), including effectively resolving user concerns and maintaining a welcoming environment.
Supervisory experience, including training, scheduling, or overseeing staff or student employees.
Ability to learn and adapt to new software applications and technologies.
Ability to manage multiple priorities simultaneously in a high-volume environment.
Strong organizational and communication skills.
Attention to detail.
Knowledge and consistent application of Access Services policies.
Full working knowledge of the library services platform, including all functions in regard to patron files, processing of holds and receipt of library fine or fee payments, and knowledge of library resources.
Knowledge of resource sharing policies.
Ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.
Knowledge of stacks maintenance best practices.
Ability to maintain appropriate statistics regularly and meet benchmarks for area.

Skills

Microsoft Office (Word, Excel)
Google Workspace (Docs, Sheets, Calendar)
Customer service
Supervision
Training
Scheduling
Staff oversight
Problem-solving
Communication
Organization
Attention to detail
Adaptability
Time management
Integrated library system (ILS) or library services platform (LSP) operation
Circulation
Reporting
User account functions
Resource sharing
Reserve requests
Reference support
Public computer assistance
Stacks maintenance
Shelving
Delivery operations
Statistical tracking

Location

Stony Brook University

Work Type

Part-time
Evening hours
Weekend hours
Essential Position

Experience Level

Supervisory experience required
Experience working in an academic or public library environment preferred
Experience using an integrated library system (ILS) or library services platform (LSP) preferred

Education Level

Bachelor’s Degree or higher

Benefits

Total rewards offered

About the Company

The University Libraries are an essential partner in Stony Brook University's mission of global leadership in research, discovery, and learning, positioning ourselves as the hub of collaboration, digital innovation, open scholarship, and creativity.
We provide the best possible access to a wide-range of resources in multiple formats and world-renowned special collections and actively contributed to student success and faculty productivity through teaching and research services in alignment with the University's strategic priorities.
Our strategic vision is to embrace innovation and AI as key components in achieving our goals.
As the largest academic research library on Long Island, the Libraries serve as a vital resource for regional and global communities.
The University Libraries play a key role in advancing the University's commitment to furthering diversity, equity, inclusion, and accessibility in our spaces, collections, services, and outreach.
We have a strong commitment to diversity, equity, inclusion, and accessibility values in our hiring, training, and daily work practices, where differences are acknowledged, respected, and celebrated.
We welcome candidates who genuinely embrace the empathy, courage, self-reflection, and intentionality of a diverse and inclusive workplace to apply.

Equal Opportunity

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.
In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.