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About the Role

Serve as the face of the organization, playing a crucial role in shaping the first impressions of members, guests, and staff. Aim to create a welcoming environment that fosters positive interactions, enhances customer satisfaction, and promotes operational effectiveness.

Responsibilities

• Ensure the front/fitness desk area is clean, organized, and fully stocked.
• Greet and admit members and guests by scanning key fobs and verifying memberships.
• Provide a positive customer service environment.
• Provide information about all Sports, Wellness and Aquatics programs and assist participants with queries.
• Maintain a calm and courteous demeanor at all times.
• Verify that each individual has an active membership or a valid pass.
• Provide general agency information in response to inquiries.
• Process Membership sign-up and program registrations.
• Create database records.
• Process cash, check and credit card payments.
• Establish waiting lists for filled programs.
• Enroll new members in Access Control software.
• Generate/distribute membership/access control cards.
• Maintain flyer/events book.
• Maintain list of daily events.
• Notify staff of any guests needing assistance or special accommodations.
• Report any incident or accident immediately to supervisor and complete incident forms accurately.
• Perform administrative duties and tasks for Sports & Wellness Team Managers and Directors.
• Guide inquiries to the appropriate department for further information.
• Clean and organize the front desk area at the end of your shift.
• Share professional knowledge with staff by seeking out professional development opportunities.
• Support operations by appropriately representing the Agency in all forums.
• Contribute to effective use of Agency resources.
• Contribute to team effort.
• Use time effectively by appropriately planning, organizing, and scheduling required work hours.

Requirements

• Quickly identify a member’s needs related to membership, payment, program registration, or general inquiries.
• Comfortable answering phone calls and addressing member and visitor concerns professionally.
• Maintain day to day operations while providing excellent customer service.
• Possess a professional and friendly attitude.
• Be a responsible, service-oriented individual with excellent communication skills.
• Ability to multitask and problem solve in a fast-paced environment.
• Greet and check members in.
• Provide information on the SIJCC’s events and policies.
• Take reservations.
• Complete sales transactions.
• Act as telephone receptionist.
• Ensure customer satisfaction.
• Proven experience in office management, clerical work, or front desk reception roles with a focus on customer service.
• Strong computer literacy including data entry, spreadsheet management, and document proofreading.
• Excellent phone etiquette with experience operating multi-line phone systems and providing customer support over the phone.
• Exceptional organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Ability to demonstrate professionalism, punctuality, and a friendly demeanor at all times.

Skills

• Customer service
• Communication skills
• Multitasking
• Problem solving
• Data entry
• Spreadsheet management
• Document proofreading
• Phone etiquette
• Operating multi-line phone systems

Location

• Staten Island

Work Type

• Part-time

Experience Level

• Previous experience in front desk/receptionist roles is advantageous but not required

Salary/Compensations

• $17.00 per hour

Benefits

• Subsidized options for Medical
• Offerings for Dental and Vision coverage
• FSA and Dependent Care
• Free LTD, STD, Life Insurance
• Pension
• 403B
• Generous program discounts
• Free membership
• Ample time off

About the Company

• The Jewish Community Center of Staten Island was founded in 1929 with the goal of creating a home for the Jewish community by offering social, recreational, and educational activities.
• The mission expanded to help anyone who walked through the doors of any of the facilities.
• The JCC has become a true community center—not just for the Jewish community, but for the entirety of Staten Island.
• Programs serve the needs seen in the community and are constantly expanding to meet new demand.
• Serves people of all walks of life, from young children to seniors and everyone in between.
• Offers services that help improve the quality of life for people on Staten Island and beyond.
• Strives to help those in need as well as provide recreational and educational opportunities for members.
• Dedicated to encouraging harmony throughout the community by providing facilities and programs that are open to all regardless of race, religion, creed, color, national origin, sex, age, disability, marital status, sexual orientation, or political affiliation.
• Everyone is welcome at the JCC.

Equal Opportunity

• Open to all regardless of race, religion, creed, color, national origin, sex, age, disability, marital status, sexual orientation, or political affiliation.