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About the Role

Lead the EASE Customer Experience team within Consumer & Developer Experience (CDX) Design, focusing on designing foundational digital journeys for prospects and customers across web and mobile platforms to ensure quality, consistency, and scale.

Responsibilities

• Lead a cross-disciplinary team of designers.
• Collaborate deeply with research teams and Product and Tech leadership.
• Lead high-impact, highly complex projects.
• Define and drive design strategy that informs the organization's vision and aligns with business objectives.
• Elevate the quality and maturity of the design practice.
• Oversee and optimize the use of appropriate tools, platforms, frameworks, and design systems.
• Enable the team to develop artifacts including vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Create conditions for a positive and inclusive team environment.
• Set a vision for an inclusive, collaborative culture.
• Champion the voices of customers and partners.
• Model the mindset that business and customer outcomes are complementary.
• Shape how Design engages and solves business challenges.
• Share insights around technical advances and data capabilities.
• Help larger teams navigate technical limitations and boundaries.
• Connect dots across teams, portfolios, platforms, and LOBs.
• Bring together partners and processes to drive more coherent experiences.
• Accelerate delivery and elevate the value of design.
• Present work across levels and job functions.
• Model a strategic human-centered approach.
• Integrate design frameworks, data, and research insights.
• Make the complex accessible.
• Influence senior stakeholders.
• Achieve impactful results.
• Partner with product managers, engineers, marketing, and analytics leaders to shape strategy, OKRs, roadmaps, and operating models.
• Manage an interdisciplinary design team.
• Ground product and user experience decisions to business value.

Requirements

• At least 8 years of experience in a product design role.
• At least 3 years of experience leading design teams.
• At least 10 years of experience in a product design role.
• At least 5 years of experience leading design teams.
• Experience in a design toolkit that spans product design, service design, design strategy, or content design.
• Experience leading product design teams operating across UX or UI, strategy, content, and research from strategy through delivery to market.
• Experience with AI assistants tools like Claude or Gemini, and agentic development like Claude Code.
• Experience working within a design system.
• Proficiency with web and mobile technologies and platforms.
• Navigate technology considerations and constraints to drive sound product and experience decisions.
• Expertise with design and prototyping tools such as Figma.
• Proficiency in business case development.
• Exceptional written and verbal communication skills.
• Exceptional interpersonal skills and relationship building across complex organizations.
• Exceptional people management and development skills.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Skills

• Product Design
• Interaction Design
• Visual Design
• Service Design
• Design Strategy
• Content Design
• UX
• UI
• Research
• AI assistants tools like Claude or Gemini
• Agentic development like Claude Code
• Web and mobile technologies and platforms
• Design and prototyping tools such as Figma
• Business case development
• Communication
• Interpersonal skills
• Relationship building
• People management
• People development

Location

• McLean, VA
• New York, NY

Work Type

• Full-time

Experience Level

• Director
• 8+ years of experience in a product design role
• 3+ years of experience leading design teams
• 10+ years of experience in a product design role
• 5+ years of experience leading design teams

Salary/Compensations

• McLean, VA: $230,400 - $263,000
• New York, NY: $251,400 - $286,900

Benefits

• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

About the Company

• Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
• Capital One promotes a drug-free workplace.
• Capital One Financial is made up of several different entities.

Equal Opportunity

• Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
• Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
• If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.