Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Manager, Military and Veteran Benefits & Financial Wellness provides enterprise-wide leadership for military and veteran education benefits administration, student support services, and financial wellness initiatives. This role serves as the subject matter expert for VA education benefits, military tuition assistance, and student financial wellness, developing standardized policies and compliance controls across Medforth Global Education institutions.

Responsibilities

Serve as Medforth Global Education's primary subject matter expert for military and veteran education benefits programs.
Develop and implement enterprise-wide strategies supporting military-affiliated student enrollment, retention, persistence, and graduation.
Establish and maintain standardized processes for military and veteran benefits administration across all institutions.
Monitor industry trends, regulatory changes, and best practices impacting military and veteran students.
Collaborate with institutional leadership to enhance services and outcomes for military-affiliated students.
Oversee institutional compliance with all applicable federal, state, and Veterans Affairs regulations governing education benefits.
Develop and maintain policies, procedures, and operational controls related to VA benefits administration.
Provide guidance and support to campus School Certifying Officials and Financial Aid personnel.
Monitor certification accuracy, timeliness, and compliance metrics across institutions.
Lead institutional preparation for VA audits, compliance reviews, and regulatory inquiries.
Coordinate corrective action plans and process improvements when necessary.
Ensure consistent interpretation and application of regulations across all campuses.
Promote best practices for supporting veteran, active-duty military, National Guard, Reserve, military spouse, and dependent student populations.
Serve as a resource to campus leadership and student-facing teams regarding military student needs and support strategies.
Foster relationships with military education offices, veteran organizations, and external partners.
Collaborate with Enrollment, Student Affairs, and Academic Affairs teams to improve military student engagement and success.
Lead the development and implementation of Medforth's student financial wellness strategy.
Design and oversee financial literacy programs focused on budgeting, debt management, credit education, student loan repayment, financial planning, and financial responsibility.
Develop scalable resources, workshops, online content, and educational campaigns for students across all institutions.
Evaluate program effectiveness and recommend enhancements based on participation and outcome data.
Partner with institutional stakeholders to integrate financial wellness throughout the student lifecycle.
Develop and deliver enterprise-wide training programs related to military and veteran benefits, compliance requirements, and financial wellness initiatives.
Support onboarding and ongoing development of campus personnel responsible for military and veteran services.
Facilitate regular training sessions, communities of practice, and knowledge-sharing opportunities.
Collaborate with the Director of Enrollment and Financial Aid Operations & Training to ensure alignment with organizational training initiatives.
Monitor key performance indicators related to military student success, benefits administration, compliance, and financial wellness initiatives.
Analyze trends and identify opportunities to improve operational effectiveness and student outcomes.
Develop reports and recommendations for senior leadership.
Support accreditation activities, institutional reporting requirements, and strategic planning initiatives.
Lead continuous improvement efforts focused on operational efficiency, service quality, and regulatory compliance.

Requirements

Bachelor's degree in Higher Education Administration, Business Administration, Finance, Public Administration, Student Affairs, or a related field.
Minimum of five years of progressively responsible experience in financial aid, military and veteran services, higher education administration, compliance, or related areas.
Demonstrated knowledge of Veterans Affairs education benefits programs, military tuition assistance programs, and federal financial aid regulations.
Experience developing and delivering training programs.
Strong project management, organizational, and analytical skills.
Excellent communication, presentation, and relationship-management abilities.
Ability to influence and lead through a matrixed, multi-campus organizational structure.

Skills

Regulatory Compliance and Risk Management
Military and Veteran Benefits Administration
Financial Wellness and Financial Literacy
Strategic Planning and Program Development
Training and Staff Development
Relationship Management and Collaboration
Data Analysis and Continuous Improvement
Student-Centered Service Excellence
Change Management and Operational Leadership

Location

Remote

Work Type

Full-time

Experience Level

5+ years

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

$70,000 to $75,000 per year

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Paid time off
Professional development opportunities

About the Company

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education.
SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies.
Our purpose is to support SGU to deliver best in class education for all SGU students.
We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals.
USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

Equal Opportunity

USS is an equal opportunity employer.
As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification.
This policy protects applicants and employees from discrimination in the hiring process.