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About the Role

The Donation Attendant is a customer service role responsible for providing excellent service while ensuring a healthy and safe work environment. This role supports Goodwill's mission by contributing to the success of the donated goods retail business, creating jobs, and promoting environmental sustainability.

Responsibilities

• Provide world-class customer service by helping customers, answering questions, and sharing passion for the mission when greeting donors.
• Sort donations into Goodwill's categories for processing.
• Maintain accurate daily counts of donors.
• Maintain acceptable product standards.
• Follow Goodwill’s Policies and Health & Safety guidelines.
• Contribute to teamwork with added activities.
• Help to keep the donor area look clean, organized and safe.

Requirements

• Enthusiasm: excited to work with other people and teams.
• Flexibility: able to work at various times, including days, evenings, and weekends.
• No experience is needed as training, coaching, and support will be provided.
• Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
• Problem-solving: finding solutions to problems, being accurate, and using simple math such as counting, adding and subtraction.

Skills

• Customer service
• Communication
• Problem-solving
• Basic math skills

Work Type

• Hourly-paid position
• Hours of work are not guaranteed and are scheduled based on the needs of the business and may vary from week to week.

Experience Level

• No experience required

Benefits

• Dental/health benefits available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.
• Equitable access to skills training & coaching, scholarships, and educational credentials.
• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance (flexibility in scheduling shifts).

About the Company

• Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK.
• Mission: To strengthen people and communities through the power of work.
• Vision: Everyone working and thriving in inclusive, sustainable communities.
• Values: Mission-Driven Impact, Inclusion, Dignity, Compassion, Resilience, Accountability.
• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Accredited through CARF International.

Equal Opportunity

• We are an equal opportunity employer.
• We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
• We will be happy to work with applicants requesting accommodation at any stage of the hiring process.