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About the Role
The Donation Attendant is a customer service role responsible for providing excellent service while ensuring a healthy and safe work environment. This role supports Goodwill's mission by contributing to the success of the donated goods retail business, creating jobs, and promoting environmental sustainability.
Responsibilities
- Provide world-class customer service by helping customers, answering questions, and sharing passion for the mission when greeting donors.
- Sort donations into Goodwill's categories for processing.
- Maintain accurate daily counts of donors.
- Maintain acceptable product standards.
- Follow Goodwill’s Policies and Health & Safety guidelines.
- Contribute to teamwork with added activities.
- Help to keep the donor area look clean, organized and safe.
Requirements
- Enthusiasm: excited to work with other people and teams.
- Flexibility: able to work at various times, including days, evenings, and weekends.
- No experience is needed as training, coaching, and support will be provided.
- Communication: effectively speaking with and listening to team members and customers to create a positive workplace.
- Problem-solving: finding solutions to problems, being accurate, and using simple math such as counting, adding and subtraction.
Skills
- Customer service
- Communication
- Problem-solving
- Basic math skills
Work Type
- Hourly-paid position
- Hours of work are not guaranteed and are scheduled based on the needs of the business and may vary from week to week.
Experience Level
- No experience required
Benefits
- Dental/health benefits available for full-time and some part-time positions (based on hours worked).
- Registered Pension Plan opportunity for various roles.
- Employee discount at retail locations.
- Equitable access to skills training & coaching, scholarships, and educational credentials.
- Personal and professional development support with Life Coach & Employee Assistance Program.
- Work-life balance (flexibility in scheduling shifts).
About the Company
- Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK.
- Mission: To strengthen people and communities through the power of work.
- Vision: Everyone working and thriving in inclusive, sustainable communities.
- Values: Mission-Driven Impact, Inclusion, Dignity, Compassion, Resilience, Accountability.
- Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
- Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
- Mission-driven organization committed to the Power of Work.
- Environmentally committed to meeting our goal of zero waste on planet earth.
- Accredited through CARF International.
Equal Opportunity
- We are an equal opportunity employer.
- We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
- We will be happy to work with applicants requesting accommodation at any stage of the hiring process.