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About the Role
The Learning & Development Associate supports the design, coordination, and delivery of training programs to enhance CLEAR’s frontline and leadership performance. This role combines administrative precision, instructional design, and facilitation skills to ensure consistent learning experiences across locations, acting as a liaison between field teams, program managers, and content developers.
Responsibilities
- Coordinate training logistics, including scheduling, LMS assignments, calendars, attendance tracking, and certification records.
- Support the development and maintenance of learning materials, including slides, facilitator guides, job aids, and SOP summaries.
- Manage LMS content by uploading, testing, and maintaining training programs and resources.
- Facilitate virtual and in-person training sessions, gathering learner feedback to continuously improve programs.
- Partner cross-functionally with L&D and Operations teams to streamline processes and enhance training effectiveness.
- Travel up to 40% of the time to engage with field teams and support training.
Requirements
- 2-4+ years of experience in learning & development, training coordination, or related field.
- Excellent organizational and project management skills with high attention to detail.
- Experience supporting virtual and in-person learning environments.
- Basic instructional design capability (e.g., editing slides, job aids, or e-learning modules).
- Confident facilitator or co-facilitator for small group sessions and onboarding.
- Excellent communication and relationship-building skills across multiple teams and levels.
- Passion for CLEAR’s mission and for enhancing the learning experience for frontline teams.
- Proficiency with Google Workspace.
- LMS and authoring tools (Rise, Synthesia) familiarity preferred.
Skills
- Learning & Development
- Training Coordination
- Project Management
- Instructional Design
- Facilitation
- Communication
- Relationship Building
- Google Workspace
- LMS
- Authoring Tools (Rise, Synthesia)
Location
- Onsite
Work Type
- Onsite
- Full-time
Experience Level
- 2-4+ years
Salary/Compensations
- $90,000 - $110,000
Benefits
- Comprehensive healthcare plans
- Family-building benefits (fertility and adoption/surrogacy support)
- Flexible time off
- Annual wellness stipend
- Free OneMedical memberships for you and your dependents
- CLEAR Plus membership
- 401(k) retirement plan with employer match
- Catered lunches
- Stocked kitchens
- Stipends and reimbursement programs for well-being and learning & development
About the Company
- CLEAR is building THE secure identity company of the future, making experiences safer and easier—physically and digitally.
- CLEAR's secure identity platform has over 38 million Members and a growing network of partners worldwide.
- CLEAR unlocks the magic of frictionless experiences at airports, stadiums, and in everyday life.
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
- CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs.
- We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.