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About the Role

We are hiring two Senior Associates on our Canada New Verticals Strategy & Operations team. One role will focus on improving Dasher partnerships and operational efficiencies. The second role will focus on driving platform quality improvements to enhance the shopping experience and increase consumer spend. Both roles require understanding marketplace data and constraints to strategize actionable plans impacting navigation, in-app experience, dasher pay, pricing, and promotions. You will need to understand our three-sided marketplace and unit economics, balancing growth, cost, and quality. These roles sit at the intersection of strategy, operations, and product, leveraging AI to enhance operations and automate workflows. You will report to a Manager and be an individual contributor.

Responsibilities

Develop optimal strategies for serving dashers, merchants, and consumers from first principles.
Own tracking dashboards and manage week-over-week metrics to drive high-quality operations.
Design, launch, and share operational experiments and product features.
Build models using Excel and SQL to evaluate costs and benefits of programs and experiments, increasingly using AI.
Use AI tools to automate manual processes, build prototypes, and develop product visions.
Partner with and influence cross-functional teams including growth, quality, finance, product, analytics, and engineering.
Manage core metrics across Dashers or Consumers and be the DRI for metric success.
Work with Product, Engineering, Analytics, and US Logistics counterparts to share learnings and scale initiatives.

Requirements

Solve problems from first principles, resisting "this is how it's always been done" thinking.
Demonstrate entrepreneurial spirit with a bias for action and ability to build from the ground up.
Possess an operator mindset, understanding problems deeply to solve them.
Comfortable building complex SQL queries across multiple data sources.
Experience with data visualization and dashboarding tools.
Energized by AI tools and actively experiment with them.
Embrace a builder's mindset with AI to automate, accelerate analysis, and unlock new work.
Comfortable with a role scope that shifts with AI advancements.
Unafraid of uncharted territory and excited to help define the role.
2-4+ years of experience in high-performing cultures (tech, operations, strategy, consulting, banking, startups, or related).
Completed Bachelor's Degree.

Skills

Marketplace data analysis
Strategic planning
Operations management
Product development
AI tools
Excel
SQL
Data visualization
Dashboarding
Cross-functional collaboration
Metric ownership
Experimentation design

Location

Canada

Work Type

Hybrid

Experience Level

2-4+ years

Education Level

Bachelor's Degree

Salary/Compensations

$97,000—$121,000 CAD

Benefits

Paid time off
Paid parental leave
Wellness benefit
Several paid holidays
Medical, dental, and vision benefits (for full-time employees)
Disability and basic life insurance (for full-time employees)
RRSP including an employer match (for full-time employees)
Mental health program (for full-time employees)
Equity grants

About the Company

DoorDash's mission is to empower local economies.
We are a technology and logistics company.
We are expanding beyond food delivery to include grocery, convenience, alcohol, retail, and DashMart goods.
DoorDash is growing rapidly and changing constantly, offering opportunities for team members to share perspectives, solve challenges, and own their careers.
We are committed to supporting employees' happiness, healthiness, and overall well-being.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.