Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Analytics Solutions Manager within the Unstructured Data and Knowledge Team, you will collaborate with leadership across Chase Consumer & Community Banking to design and drive the strategy for documenting and publishing machine-readable knowledge. You will set strategies, build roadmaps, and manage outreach programs to ensure knowledge is maximally usable by agents.

Responsibilities

• Collaborate with senior CCB leaders to define and deliver the knowledge management strategy, prioritize the backlog, drive the product vision, and build multi-year roadmaps that align priorities across lines of business.
• Build and run structured outreach across lines of business, including engagement models, best-practice playbooks, and enablement programs that drive adoption of common standards and a shared knowledge approach at scale.
• Set the strategy for uplifting content into machine-readable, RAG-friendly formats, including structure, metadata, taxonomy, and governance, so knowledgebases across the firm are ready for search, conversational, and agentic AI consumption.
• Identify high-impact areas where tool use and automated workflows drive business impact; pilot, measure, and scale the winners across the firmwide knowledge domain.
• Guide product analysts, data scientists, data owners, and engineers to build impactful products, shipping iterative improvements against clear success metrics.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the roadmap; engage internal and external customers to understand pain points, gather feedback, and validate features.
• Lead change management across functional partners and ensure adherence to the firm's risk, controls, compliance, and regulatory requirements; manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners throughout.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of product management experience owning delivery in complex, cross-functional environments.
• 2+ years leading knowledge management, search, or data science products and solutioning with measurable impact on self-service, call deflection, answer quality, or handle time.
• Strong knowledge of the product development lifecycle (discovery, ideation, requirements, roadmap, business benefits, experimentation) and value measurement.
• Hands-on experience with AI-powered systems and retrieval-augmented generation (RAG) approaches.
• Power user of AI productivity tools and fluent in connectors, skill development, and context curation for AI enablement.
• Expertise in knowledge content strategy and standards, including taxonomy, metadata, versioning, lifecycle workflows, and machine-readable/AI-ready formats.
• Familiarity with enterprise knowledge management platforms, search/retrieval systems, and analytics for relevance and answer-quality evaluation.
• Strong knowledge of generative AI technologies and capabilities.
• Demonstrated ability to build stakeholder relationships and lead change management in a regulated environment.

Skills

• Product Management
• Knowledge Management
• Search
• Data Science
• AI-powered systems
• Retrieval-Augmented Generation (RAG)
• AI productivity tools
• Connectors
• Skill development
• Context curation
• Knowledge content strategy
• Taxonomy
• Metadata
• Versioning
• Lifecycle workflows
• Machine-readable formats
• AI-ready formats
• Enterprise knowledge management platforms
• Search/retrieval systems
• Analytics
• Generative AI technologies
• Stakeholder relationship building
• Change management

Experience Level

• 5+ years of product management experience
• 2+ years leading knowledge management, search, or data science products

Education Level

• Bachelor's degree or equivalent experience

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the Company

• Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
• Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
• We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
• Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
• We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
• The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers.
• The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning.
• We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure.
• The team powers Chase with insights to create the best customer and business outcomes.

Equal Opportunity

• We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
• We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
• Equal Opportunity Employer/Disability/Veterans