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About the Role

Fora is seeking a Cruise Operations Manager to oversee the day-to-day execution of cruise operations and ensure operational excellence. This role will be crucial in driving the adoption of a new booking portal and supporting the growth of the cruise business by building and scaling operational systems and workflows. The position offers an opportunity to take ownership of an evolving operational function and collaborate with cross-functional teams to enhance efficiency and deliver exceptional experiences.

Responsibilities

Manage the day-to-day execution of cruise operations, ensuring high-quality support and operational excellence.
Manage operational workflows related to the cruise booking portal, ensuring successful rollout, adoption, and ongoing optimization.
Lead multiple projects and operational initiatives simultaneously, driving work from planning through execution and continuous improvement.
Identify opportunities to improve processes at scale and implement solutions that increase efficiency, accuracy, and scalability.
Monitor operational performance through reporting and data analysis, using insights to identify trends, surface opportunities, and inform decision-making.
Partner closely with the Senior Manager, Cruise Operations to support the continued growth and scaling of the cruise business.
Assist with group booking management, supporting group block setup, inventory tracking, deadlines, and cruise line coordination.
Collaborate cross-functionally with Product Operations, Booking Platform, and other internal partners to improve systems, workflows, and operational outcomes.
Build clear, polished presentations that communicate operational updates, performance metrics, and recommendations to stakeholders.
Operate effectively in a fast-paced, evolving environment, adapting quickly as new products, processes, and priorities emerge.

Requirements

3-5 years of experience in operations, project management, or a related business function.
Demonstrated experience independently managing multiple projects or operational workflows from end to end.
Strong analytical skills with experience pulling, interpreting, and acting on operational data and reporting.
Proven success designing, improving, and scaling operational processes.
Demonstrated ownership of a business function or operational area, with a proactive and accountable approach to execution.
Strong cross-functional collaboration skills and the ability to build productive working relationships across teams.
Experience working with operational systems and tools such as Jira, booking platforms, CRM systems, business intelligence tools, and spreadsheets.
Excellent organizational skills with exceptional attention to detail and the ability to manage high-volume work.
Comfort working in ambiguity and adapting quickly in a fast-paced, high-growth environment.
Ability to work in the United States.
Must be based in, or willing to relocate to, New York City.

Skills

Cruise industry or group booking operations experience
Startup, marketplace, hospitality, or e-commerce operations experience
Creating executive-ready presentations

Location

New York City

Work Type

Full-time
Onsite

Experience Level

Mid-level

Salary/Compensations

$85K–$115K + equity

Benefits

Unlimited vacation
Health Insurance (including an option completely covered by Fora HQ)
Dental & Vision Insurance
Wellhub Memberships
401k plan with company match
Commuter Benefits
Supplemental Life Insurance
Stock Options

About the Company

Fora is a modern travel agency empowering individuals with a passion for travel to build advisory businesses using a platform that combines technology, data, and community.
The company aims to modernize the travel agency industry by providing entrepreneurs with tools, training, community, and partnerships.
Founded in 2021, Fora has over 200 employees and is based in New York City.
Fora secured $60 million in Series D funding in 2026.
The company has been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and one of TIME100 Most Influential Companies 2026.
Fora is building a unified platform for travel needs, integrating human expertise and technology.
Fora's values include driving change, community strength, belief in technology, service to the community, and a serious business approach.

Equal Opportunity

Fora is committed to an equitable hiring process and an inclusive work environment.
BIPOC and traditionally underrepresented candidates are strongly encouraged to apply.
Fora will not discriminate based on race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.