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About the Role

The Senior Vice President of Client Operations is the agency-wide leader of the Project Management discipline, responsible for setting the vision, standards, and expectations for how project management enables outstanding client work, healthy teams, and a sustainable business. This role requires a strategic and hands-on leader who can build consistency, mentor the PM team, strengthen collaboration, and ensure teams have the clarity and tools to deliver excellent work.

Responsibilities

Lead the Project Management function and serve as the senior voice for the discipline across the agency.
Partner with Head of Operations to define the PM vision, operating model, role clarity, competencies, and expectations.
Manage, mentor, and develop PM talent through consistent coaching, feedback, career planning, and growth opportunities.
Build a strong, connected PM community that shares knowledge, raises issues early, and seeks continuous improvement.
Assess team structure and capabilities; identify hiring, training, and development needs.
Establish and implement consistent agency-wide project management standards, playbooks, templates, cadences, and governance.
Identify where additional structure will improve quality, speed, collaboration, profitability, or team experience, and where process can be simplified or removed.
Create practical systems that are clear enough to drive consistency and flexible enough to meet the needs of different clients, teams, and assignments.
Partner with client teams to embed standards into day-to-day work, adapting implementation thoughtfully.
Define clear ownership and decision-making across Project Management, Account, Creative, Strategy, and other integrated disciplines.
Partner with senior client and discipline leaders to strengthen project setup, staffing, delivery, risk management, and operational health across accounts.
Provide senior oversight and counsel within complex, high-risk, or high-visibility programs and portfolios.
Ensure teams develop realistic scopes, staffing plans, budgets, timelines, workback schedules, and delivery plans.
Create visibility into project health, risks, decisions, dependencies, and corrective actions; escalate early and constructively when needed.
Lead or support account transitions, new client onboarding, and operational stabilization efforts.
Facilitate retrospectives and translate lessons learned into improvements that benefit the broader agency.
Partner with Finance, Operations, and Account leadership to improve forecasting, utilization, capacity planning, and profitability.
Strengthen the connection between scopes of work, staffing plans, timelines, time reporting, and financial performance.
Help PMs and client teams proactively manage scope, burn, change requests, out-of-pocket costs, and delivery tradeoffs.
Establish meaningful reporting and health indicators that support better decisions without creating unnecessary administrative burden.
Use operational and financial data to identify patterns, risks, and opportunities across the agency.
Lead the evaluation, validation, implementation, and adoption of project management and workflow tools across the agency.
Champion effective use of existing platforms while identifying opportunities to consolidate, simplify, or improve the agency tool ecosystem.
Partner with Operations, IT, Finance, and agency teams to pilot and scale AI-enabled and automated ways of working responsibly.
Stay current on emerging practices and tools, translating relevant innovation into practical agency advantage.
Act as a neutral, trusted facilitator who can bring varied perspectives together, surface root issues, and move teams toward decisions.
Pressure-test systems, assumptions, and established practices with respect, curiosity, and a focus on better outcomes.
Create clear change plans that address stakeholder alignment, communication, training, adoption, and reinforcement.
Balance urgency with empathy, helping teams navigate change while protecting the culture and humanity that make M Booth Health distinctive.
Contribute to agency planning and leadership discussions as a strategic operator and advocate for sustainable, high-quality work.

Requirements

15+ years in Project Management, Operations and/or Client Operations within an agency environment
Experience leading Project Management teams
Strong strategic and tactical operational, financial and resource management expertise
Experience building scalable processes and driving adoption
Excellent executive communication and influence skills
Experience leading organizational change
Healthcare communications experience is a plus, but not required
Curiosity and practical experience with AI and emerging technologies

Skills

Project Management
Operations
Client Operations
Team Leadership
Strategic Planning
Financial Management
Resource Management
Process Improvement
Change Management
Executive Communication
AI
Emerging Technologies

Location

Remote
New York, NY

Work Type

Remote
Onsite

Experience Level

Senior
15+ years

Salary/Compensations

$186,000-249,000

Benefits

A workplace that’s alive with courage, ideas, respect and humanity
Professional growth and development programs
Comprehensive health care and wellness plans
A 401(k) Savings Plan and Flexible Spending Accounts
Paid holidays
Unlimited Paid Time Off (Personal, Sick, Vacation)
Summer Fridays
Sabbatical Leave
Family Leave
Well-Being Programs
Commuter Benefits
Fully paid medical, dental and vision
Rich 401(k) match with immediate vesting

About the Company

At M Booth Health, we take pride in doing what’s right, not what’s easy. Asking the difficult questions and finding unexpected answers. Pushing ourselves and our clients to think bigger. Moving beyond imposed limits to break through and create real connection.
We live our brand promise: Choose to Challenge. We're built to help organizations and brands challenge norms, drive results and improve the health and lives of those who need it most.
We believe health communications can change the world. We’ve been at the forefront of advancing some of the most urgent issues in public health and medicine for decades. Our teams are purpose-built to challenge the status quo and drive results–both for our clients and for the health and well-being of people around the world.

Equal Opportunity

M Booth Health is an equal opportunity employer. All candidates will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.