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About the Role

This role focuses on streamlining case management operations by coordinating end-to-end support, authorizing ancillary services, facilitating referrals and discharges, and optimizing communication between payers and staff.

Responsibilities

• Coordinate end-to-end support for the case management workflow, serving as the central point of contact between admissions, staff, and payers.
• Secure and record authorizations for ancillary services.
• Systematically manage and document critical denial reporting.
• Manage patient referrals based on preference.
• Expedite discharges by securely transmitting target documentation to receiving facilities.
• Document all payer interactions.
• Proactively communicate updates to case management staff to arrange seamless patient transfers.

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Medical office or clinical experience preferred.
• Knowledge and experience with obtaining and processing referrals and authorizations with payers.

Location

• Austin, TX

Work Type

• Full time

Education Level

• High School diploma equivalency

Benefits

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

About the Company

• Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection.
• We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together.
• Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal Opportunity

• Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.