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About the Role

The IT Specialist II is responsible for the advanced level of configuration, installation, support, and maintenance of the Whitney Young Health computing network infrastructure, including all attached and unattached computers and their associated devices. The managed growth of computers, devices, and network infrastructure is a primary concern of this position.

Responsibilities

• Install, maintain, troubleshoot, and repair existing desktop computers, laptop/notebook computers, printers, telephone, peripheral hardware and software.
• Create network operating system images including all software applications used by WYH for deployment to Desktops/laptops and tablets.
• Install/configure new, maintain, and troubleshoot existing Servers.
• Perform basic troubleshooting of network devices such as routers and switches.
• Install/configure, maintain, and troubleshoot the telephone reporting and paging system.
• Configure and install operating systems, desktop applications including MS Office Suite, and other applicable network software.
• Add/remove/maintain users in Active Directory, M365, SharePoint, and set permission levels.
• Ensure desktop computers interconnect seamlessly with diverse systems including EMR/PM, Accounting, Payroll, Reporting, Addiction Management System, file servers, email servers, SharePoint, and other systems used by Whitney Young Health.
• Provide user support and problem resolution for desktop computers, network access, E-mail, Web, and server-based applications.
• Test and evaluate hardware and software for efficiency, reliability, and compatibility with existing systems.
• Train users on proper network, workstation, PC, and software/application use.
• Orient new employees regarding WYH computing environment and security policies.
• Provide technical input to policies/procedures for installation, use, and maintenance of computers, networks, and peripherals.
• Recommend hardware and software for purchase.
• Install and terminate network wires for PCs, Printers, and network devices.
• Plan, schedule, test, and implement computer disaster recovery.
• Perform daily/monthly system and data backup and check the integrity of backed-up data for restoration in case of a disaster.
• Plan, prioritize, schedule, track, and implement customer support operations and maintenance involving central computer systems, networking, PCs, workstations, and Printers hardware/software requirements.
• Perform on-call responsibilities as assigned.
• Demonstrate excellence in both internal and external customer service.
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Ensure and/or remain in compliance with local, state, and federal regulations (e.g., DHHS HRSA and NYSDOH) and all accreditation standards (e.g., Joint Commission and NCQA-PCMH).
• Adhere to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.
• Complete other duties as assigned.

Requirements

• Bachelor’s degree in Information Technology (or 5-7 years of relevant experience in lieu of a degree).
• Three to five years of experience supporting Microsoft Windows network operating system desktop/laptop PCs, Antivirus, MS Office Suites, Practice Management, Payroll, and Financial systems.
• Experience troubleshooting hardware issues and replacing hardware on servers, desktops, and laptops.
• Experience installing software, patches, and updates on desktops and laptops.
• Extensive experience troubleshooting network, software, and peripheral hardware problems.
• Outstanding customer service skills to provide exceptional client support.
• Must be proactive, self-driven, and able to resolve problems with minimal direction and oversight.
• Must be able to work a flexible schedule including some weekends.
• Must be able to lift 50 lbs.
• Valid NYS driver’s license and ability to travel between sites as needed.
• Familiarity with HIPAA regulations, medical terminology, Healthcare, or financial and billing processes.
• Current professional certifications in relevant IT software, languages, and technology.

Skills

• Microsoft Windows network operating system
• Desktop/laptop PCs
• Antivirus
• MS Office Suites
• Practice Management systems
• Payroll systems
• Financial systems
• Hardware troubleshooting
• Software installation
• Network troubleshooting
• Peripheral hardware troubleshooting
• Customer service
• Active Directory
• M365
• SharePoint

Location

• Whitney Young Health

Work Type

• Full-time

Experience Level

• 3-5 years
• 5-7 years

Education Level

• Bachelor's degree in Information Technology

Salary/Compensations

• $27.75 - $31.25 hourly

About the Company

• Whitney Young Health

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.