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About the Role

The Technology Manager will be responsible for a wide range of technical support needs and projects, including direct support to staff, applicants, and grantees, vendor management, and oversight of buildouts and implementations within our Salesforce-based grants management system. This role supports ten staff who work remotely and on site in two office locations. The main priority is keeping the high volume grants pipeline flowing with as little disruption as possible, favoring stability over fast-paced innovation. This position offers a unique opportunity to utilize technical skills to support grantmaking that helps communities thrive.

Responsibilities

Provide direct support to staff, applicants, and grantees.
Manage and oversee vendor relationships.
Oversee buildouts and implementations within the Salesforce grants management system.
Maintain existing systems and documentation.
Address tasks and processes on a case-by-case basis, accommodating exceptions.

Requirements

A minimum of three years’ experience as a Salesforce Admin.
A minimum of three years’ experience in an operations and technical support coordination role.
A minimum of three years’ experience working within philanthropic or nonprofit organizations.
Ability to provide technical support with empathy, kindness, and a keen eye towards customer service.
Calm, grounded, and patient demeanor when faced with numerous requests.
Values align with the Foundation.
Deep interest in learning about philanthropy.
Diverse background that contributes meaningfully to the Foundation’s work.

Skills

Salesforce administration
Technical support coordination
Vendor management
Grants management systems
Customer service

Location

San Francisco, CA
Annapolis, MD

Work Type

Remote
On-site

Experience Level

Minimum of three years’ experience in specified areas

Benefits

Regular and frequent meetings with the Chief of Staff and Operations Team
Thorough onboarding/training process
First-six-months, and then annual, employee review
Professional development opportunities

About the Company

The Campbell Foundation provides opportunities to help their Technology Manager be successful.
The Foundation's tech stack is solid, well-developed, and highly functioning, built on Salesforce and Smartsheet with numerous integrations and apps.
They favor stability over fast-paced innovation.
They are human-oriented and do not lean on AI.
They have a personal and nuanced approach to grantmaking.
Technology serves their processes rather than limits them.