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About the Role

State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. This role utilizes technology to enhance claim handling and customer experience, allowing employees to focus on judgment, empathy, and expertise.

Responsibilities

• Conduct on-site inspections and assessments of property damages for residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other parties to gather information and resolve claims efficiently.
• Meet with insureds to explain coverage, estimate damages, and guide them through the claims process.
• Provide exceptional customer service, addressing inquiries and concerns promptly.
• Gather evidence, document findings, and prepare detailed reports.
• Investigate and adjust personal and commercial property claims up to $500,000.
• Evaluate coverage and policy terms to determine claim validity and ensure regulatory compliance.
• Negotiate and settle claims within authorized limits.

Requirements

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims.
• Strong knowledge of property insurance policies, coverage, and claim handling practices.
• Knowledge of residential and commercial building construction.
• Familiarity with local regulations and compliance requirements.
• Excellent communication and interpersonal skills.
• Proven effective communication skills for handling difficult/emotional conversations.
• Ability to assess damages, estimate repair costs, and negotiate settlements.
• Detail-oriented with strong organizational and analytical skills.
• Proficient in using claims management software and relevant tools.
• Physical agility for frequent lifting, carrying, climbing ladders, navigating roofs, and crawling in tight spaces.
• May be required to complete Rope and Harness Safety Training.
• A valid driver's license is required.
• Must successfully complete all required training, proficiency, licensing exams, MVR checks, and background checks.
• May be asked to participate in additional pre-employment testing.

Skills

• Property claims handling
• Insurance policy evaluation
• Damage assessment
• Repair cost estimation
• Claim negotiation
• Customer service
• Communication
• Interpersonal skills
• Organizational skills
• Analytical skills
• Claims management software proficiency
• Xactimate
• XactContents

Location

• NE Syracuse, NY
• Remote-Field

Work Type

• Remote-Field
• Mobile office/vehicle for in-person appointments
• Virtual work from home
• Flexible schedules
• Overtime
• Irregular hours

Experience Level

• Experienced
• Highly skilled
• Bachelor's Degree in a related field or equivalent work experience (Preferred)
• Experience in handling complex or high-value claims (Preferred)
• Construction background (Preferred)
• Water mitigation inspection experience (Preferred)

Education Level

• Bachelor's Degree in a related field or equivalent work experience (Preferred)

Salary/Compensations

• $59,059.65 - $90,000.00 annually
• Potential yearly incentive pay up to 15% of base salary

Benefits

• Annual raise and bonus
• Robust health and wellbeing programs
• State Farm pays most of your healthcare premium
• Multiple healthcare plan options
• 100% coverage for in-network preventative care
• Vision coverage
• Dental coverage
• Telemedicine
• 24/7 mental health professionals
• Industry leading training programs
• Tuition assistance programs
• Employee resource groups
• Mentoring
• Fertility/IVF/adoption assistance
• College coaching
• National discount programs
• Interactive monthly financial workshops
• Free financial coaching
• Savings account options
• Financing through State Farm Federal Credit Union
• Generous time off policies
• Up to 20 days annually
• Parental leave
• Paid holidays
• Celebration day
• Life leave (40 hours/year)
• Bereavement leave
• Community service/education support days
• Matching Gift Program
• Good Neighbor Grant Program
• Employee Assistance Fund
• Free financial advisors
• 401(k) plan with company contributions up to 7% of salary

About the Company

• Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm.
• We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.