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About the Role

The Director, Capital Markets (CM) Controls for Operations leads a strategic Operations Risk & Controls Governance (RC&G) function within CM, responsible for direct reports across the UK and APAC regions. This role ensures operational risks are effectively monitored and reported, providing oversight and alignment with enterprise policies. You will collaborate with CM leaders to standardize processes, procedures, controls, reporting, toolsets, and governance.

Responsibilities

Drive the implementation of a robust, efficient, and standardized control framework to ensure risks are proactively identified, measured, monitored, communicated, and escalated.
Provide oversight and governance of the control framework across the UK and APAC regions, including processes, risks, controls, issues, metrics, and reporting.
Participate in and support root cause analysis of audit findings, operational risk events, and control gaps, recommending mitigation strategies.
Participate in and support operational risk events and incident management, coordinating with central CM operational risk and control teams.
Establish and maintain control inventories through maintenance, extension, and rationalization of CM Operations’ key and non-key controls.
Facilitate standardized reviews of key risk areas via deep dives and continuous monitoring oversight.
Lead and support control assurance programs, ensuring control deficiencies are identified, escalated, and remediated.
Lead and collaborate with senior leadership, regional RC&G leads and 1LOD functions to coordinate execution of operational risk and control initiatives.
Establish robust lineage and heatmapping across policies, processes, risks, controls, and issues.
Facilitate governance forums and production of related reporting for regional risk forums, senior management, and regulatory bodies.
Lead standardization and streamlining efforts across RC&G control frameworks, leveraging AI tools for automation opportunities.
Develop and oversee a culture of integrity and appropriate market conduct, ensuring escalation of issues that could impact customer treatment and firm compliance.
Partner on regulatory, compliance, and audit requests and reviews of dispensations.
Lead, develop, and mentor direct reports in the UK & APAC regions.
Build an empowered, productive team that encourages maximum performance and manages low performance appropriately.
Review talent potential with succession planning in mind.
Ensure that team members understand RBC's vision and receive necessary training and development opportunities.
Communicate firm policies to your team and monitor adherence.

Requirements

Proven experience leading and managing risk and controls or operational risk governance functions in a regulated financial services environment, preferably with responsibility for direct reports.
Thorough understanding of key operational risks and Capital Markets products and business processes.
Strong knowledge of control frameworks, risk assessment methodologies, and jurisdictional regulatory requirements.
Demonstrated ability to drive standardization, process improvement, and automation initiatives across distributed teams and regions.
Excellent leadership and people management skills with demonstrated ability to develop talent and drive performance.
Strong communication and stakeholder management capabilities across multiple organisational levels and geographies.
Demonstrated leadership ability with strong relationship-building and team-building skills.
A collaborative and solution-oriented mindset with the ability to operate independently and overcome potential adversarial situations.
Strong background in Capital Markets operations (e.g., payments, prime brokerage, trade settlements, client life cycle).
Familiarity with RBC's risk and control governance frameworks and systems.
Background in audit, compliance, or enterprise risk management.
Experience implementing control automation tools and dashboards.
Knowledge of UK and APAC regulatory requirements and conduct rules.

Skills

Decision Making
Financial Risk Management (FRM)
Information Security Management
Operational Delivery
Risk Management
Security Management
Strategic Thinking

Location

100 Bishopsgate, London, United Kingdom

Work Type

Permanent
Full-time
Hybrid (4 days in office)

Experience Level

Director

Benefits

Bonuses
Flexible benefits
Competitive compensation
Coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
World-class training program in financial services

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Equal Opportunity

We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.