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About the Role

Humber River Health is seeking a dynamic, evidenced-based Patient Flow Manager to coordinate and facilitate the seamless flow of internal and external patient admissions, transfers, and discharges. This role maximizes the utilization and allocation of patient beds and clinical resources within a 24/7/365 clinical operation.

Responsibilities

• Perform Patient Flow Manager responsibilities in the Emergency Department, Corporate Patient Flow, and provide patient quality of care support as a Clinical Expediter.
• Coordinate patient flow from internal and external patient admissions, transfers, and discharges to ensure all patients are admitted and referred to the most appropriate services for their clinical needs, and resolve patient flow issues as they arise.
• Monitor, escalate and support timely patient care and quality through oversight of wall of analytics data related to patient deterioration, seniors care, sepsis, and other clinical risk issues.
• Coordinate and redeploy staff in the ED and across the hospital to achieve appropriate skill mix based on patient safety, departmental coverage needs, and associated risks.
• Collaborate with Emergency Department and Inpatient Managers to identify process improvement strategies to improve the current system and reduce patient length of stay (LOS).
• Define and prepare reports to inform management, physician chiefs, and administrative team of patient activity and bed utilization to manage surges in patient volumes.
• Manage after-hours clinical services to act as night manager and primary crisis contact for all clinical activity areas in hospital (e.g. developing discharge plans, resolving family conflicts, emergency codes, incident management).
• Identify and communicate clinical concerns or systems issues that occurred during evening or weekends to managers for action.
• Facilitate and escalate in order to complete patient flow with a focus on clinical activities.
• Expedite, prioritize, synchronize and mediate clinical issues, barriers.
• Review and respond, in real time, to clinical indicators for patient care delays.
• Track, prioritize and facilitate key discharge related workflow activities.
• Track and escalate conditional discharge orders (MI, Lab, etc.) in collaboration with the MI Coordinator.
• Track and prioritize allied health and physician consults.
• Review and respond to clinical indicators for patients falling off clinical pathways.
• Review/Approve Observer requests requiring Patient Flow Manager’s approval after hours.
• Approve overtime, agency use after hours.

Requirements

• Current registration and membership in good standing with the College of Nurses of Ontario (CNO).
• A Baccalaureate Degree in Nursing required.
• Membership with the Registered Nurses Association of Ontario (RNAO).
• Master’s in Nursing, Health Science or related field is preferred. Candidates who are actively pursing their master’s will be considered.
• Minimum of five years clinical experience and a minimum of three years leadership experience in an acute care setting.
• Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence.
• Ability to work with a diverse stakeholder group with demonstrated facilitating and coaching clinical areas on change initiatives.
• Self-directed, courageous, and highly motivated with excellent interpersonal and communication skills.
• Experience managing competing demands in a fast-paced, multi-site, multi-disciplinary health care environment.
• Proven risk management strategies.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.

Skills

• Analytical skills
• Information-seeking skills
• Decision-making skills
• Strategic planning skills
• Execution of action plans
• Motivating individuals
• Facilitating skills
• Coaching skills
• Interpersonal skills
• Communication skills
• Risk management strategies

Location

• Humber River Health, Wilson Site

Work Type

• Part-time
• 12 hours rotating shifts on days, nights, weekends and/or statutory holidays

Experience Level

• Minimum of five years clinical experience
• Minimum of three years leadership experience in an acute care setting

Education Level

• Baccalaureate Degree in Nursing
• Master’s in Nursing, Health Science or related field is preferred

Salary/Compensations

• $118,526.85 - $144,204.45

About the Company

• Humber River Health is North America’s first fully digital hospital, committed to changing healthcare through technology and clinical expertise.
• Serving a community of 850,000 residents in North West Toronto, with key initiatives in Equity, Inclusivity, and active participation in the North West Toronto Ontario Health Team.
• Formally affiliated with both the University of Toronto and Queen’s University, committed to becoming a community academic hospital.
• Research Strategy is framed by Clinical Excellence, Optimizing Care through Technology and Community Connection.
• Proudly recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc.
• Supports employees by providing evidence-based leadership and cultivating a culture that consistently wows with an unwavering commitment to Staff, Physician and Volunteer engagement.
• A member of the Toronto Academic Health Science Network (TAHSN) and deeply involved in research and academic collaboration.
• Dedicated to high-quality patient care and demonstrates values of compassion, professionalism, and respect.

Equal Opportunity

• Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
• Fosters a culture where everyone feels respected, valued and empowered to contribute.
• Welcomes applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.
• As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
• Does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
• Accommodations are available throughout the recruitment process and employment.