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About the Role

As a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.

Responsibilities

• Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries.
• Requesting information from borrowers either by email or telephone.
• Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.
• Develop strong working relationships with 3rd party suppliers and FC internal departments.
• Support the Direct business reporting by keeping information accurate and updated.
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day.

Requirements

• Driven to succeed both individually and as part of a team.
• Dynamic and KPI driven with the ability to work well under pressure.
• Natural proficient at multitasking with strong time management skills.
• A transparent communication with the customer - both good and bad.
• Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements.
• Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.
• Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.

Skills

• Salesforce CRM
• Generative AI

Location

• London

Work Type

• Hybrid
• 3 days in the office

Salary/Compensations

• Competitive Salary

Benefits

• Benefit allowance
• Private medical and dental
• Health assessments
• Access to a digital GP
• Life assurance
• Share schemes
• Financial coaching
• Dedicated annual learning allowance
• Electric car scheme
• Cycle-to-work schemes
• Season ticket loans
• Award-winning parental leave policies
• Fertility treatments support
• New additions to the family support
• Barista coffee
• Subsidised Just Eat lunches

About the Company

• We’re on a mission to back the UK’s small businesses like no one else.
• Small businesses are the backbone of the economy, and we’re here to help them win.
• We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
• At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company.
• It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.
• We’re a high-performing team that chooses to lift each other up.
• We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
• The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy.
• Come and join a mission that matters!
• We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026!
• As a flexible-first employer, we use a "best of both" approach.