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About the Role

Serve as the first point of contact for client inquiries, manage contracts and renewals, and support special projects.

Responsibilities

• Serve as the first point of contact for client inquiries via phone and email.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to senior team members or other departments as needed.
• Provide timely and professional responses to client questions and concerns.
• Stay informed about company products, services, and updates.
• Prioritize and manage a small base of accounts.
• Manage contracts and renewals.
• Identify upselling and cross-selling opportunities.
• Support special projects as needed.
• Prepare presentations (Power Point, financial book, hard copy, drafting documents...).
• Supports & participated in communication throughout the region.
• Research projects/compilation as needed.
• Arrange and coordinate conference calls, region meetings and training sessions.
• Prepare and process expense reports, payables, credit card statements and e-transfers.
• Prepare/maintain regional staff/client/unit directory database.
• Work with Compass payroll and maintain “MAP” Manager Access to Personnel to resolve payroll issues.
• Assist with new unit openings & corp. branded programs as needed.
• Participate in Be-A-Star as chairperson for region.
• Complete all daily, weekly or monthly reports on a timely basis meeting all prescribed deadlines.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Performs any other duties as assigned by regional team.

Requirements

• Previous customer service and computer experience required.
• Experience reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Experience writing routine reports and correspondence.
• Experience speaking effectively before groups of managers.
• Experience calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Experience in applying concepts of basic algebra and geometry.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Skills

• Computer experience
• MS applications such as Excel and Word and PowerPoint

Location

• 200 Broadway, New Hyde Park, NY 11040

Work Type

• Full time
• Onsite

Experience Level

• One (1) to three (3) years of related experience and/or training; or equivalent combination of education and experience

Education Level

• High school diploma or general education degree (GED)

Salary/Compensations

• $23.00 per hour to $25.00 per hour

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

About the Company

• Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.
• Achieving leadership in the foodservice industry

Equal Opportunity

• Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.