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About the Role
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
- Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
- Complete required training to build knowledge of products, services, systems, and processes for effective customer support
- Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
- Responsible for other duties/projects as assigned by business management as needed
Requirements
- High School Diploma/GED
- 6 months of customer service and/or sales experience, Retail environment (Preferred)
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Effective at balancing customer needs and performance goals.
- At least 18 years of age
- Legally authorized to work in the United States
Skills
- Customer Service
- Sales
- Technology Solutions
- Digital Tools
- Communication
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Education Level
- High School Diploma/GED
Salary/Compensations
- $21.50/hour base pay
- $5.00/hour training pay
- $18,000/year annualized incentive target (potential)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
About the Company
- T-Mobile invests in its employees through a Total Rewards Package.
- The company fosters a culture of growth and opportunity, described as a 'jungle gym of possibilities' rather than a corporate ladder.
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
- Decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.