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About the Role

As a Bank Branch Manager, you will inspire and coach a talented team, cultivate meaningful customer relationships, and lead a successful branch where exceptional service, employee development, and business growth go hand in hand. You will be energized by building future leaders, driving results, and creating an outstanding customer experience.

Responsibilities

• Oversee branch performance and daily operations, ensuring excellent customer experience, achievement of financial goals, and efficient operations.
• Lead and coach a team, manage sales activities, deepen customer relationships, and ensure compliance with banking regulations.
• Foster a positive work environment to drive employee engagement and productivity.
• Develop a culture of quality and continuous improvement in all performance accountabilities.
• Direct overall branch performance, leading the team to achieve sales targets, optimize operational processes, and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to effectively manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty, and increase branch productivity.
• Analyze branch performance data to drive strategic decisions for improvement.
• Coach and develop team members, setting clear expectations, enhancing performance, and fostering professional development.
• Hire, retain, and motivate branch colleagues.
• Manage branch scheduling to balance branch needs with employee availability.
• Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options, and drive business outcomes.
• Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
• Manage escalated customer problems and provide effective solutions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Manage risk and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
• Support nearby branch locations based on business necessity.

Requirements

• High school diploma, GED, or equivalent work experience required.
• Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education preferred.
• 3+ Years of demonstrated successful experience in Retail Bank sales management or related bank operations/support function required.
• 5+ Years of experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education required.
• 12+ Months of demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role, with District Executive, District Operations Manager, and Region President endorsement of performance required.
• 3+ Years of experience selling products and/or services in an incentive-based environment required.
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
• Proven relationship-building skills and a customer-centric approach.
• Excellent leadership and team management skills.
• Excellent customer service skills and a passion for helping others.
• Strong problem-solving skills with a proactive approach to issue resolution.
• Experience in coaching and developing team members.
• Excellent communication, consultative, and influence skills both verbal and written.
• Ability to educate and connect customers to technology and share the value of digital tools and platforms.
• Ability to make data-driven decisions to improve performance and operational outcomes.
• Establishes and maintains effective working relationships.
• Ability to create a positive work environment and drive employee engagement.
• Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to interact with integrity and professionalism with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education preferred.
• Preferred experience in Microsoft Office products.
• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship.

Skills

• Sales Management
• Team Leadership
• Customer Relationship Management
• Financial Goal Achievement
• Operational Efficiency
• Sales Strategy Development
• Pipeline Management
• Consultative Selling
• Performance Analysis
• Team Coaching and Development
• Hiring and Retention
• Scheduling
• Digital Technology Adoption
• Customer Service Excellence
• Problem-Solving
• Risk Management
• Compliance
• Microsoft Office Products

Location

• Brooklyn, United States of America

Work Type

• Full-time

Experience Level

• 3+ Years
• 5+ Years
• 12+ Months

Education Level

• High school diploma or equivalent
• Bachelor's Degree preferred

Salary/Compensations

• $60,000.00 USD - $102,500.00 USD

Benefits

• Competitive rewards package
• Benefits designed to support you, your family, and your well-being

About the Company

• Santander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization.
• Our people are at the heart of this journey, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
• We embrace a strong risk culture and expect professionals at all levels to take a proactive and responsible approach toward risk management.

Equal Opportunity

• Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
• We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.