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About the Role

The Scribe Tech is responsible for capturing accurate and detailed documentation of patient visits into the EMR, assisting physicians with basic patient care and medical procedures, and supporting site management with patient flow, inventory, and lab follow-up. This role ensures compliance with Department of Health regulations and provides excellent customer service. It is an excellent opportunity for those interested in CNA, MA, EMT, or Paramedic careers and offers great exposure to the healthcare profession.

Responsibilities

• Capturing accurate and detailed documentation of the patient visit into the EMR in a timely manner.
• Assisting the physician with basic patient care and medical procedures.
• Assisting site management with directing patient flow, inventory, and following up on labs.
• Ensuring site lab compliance with Department of Health (DOH) Regulations.
• Provide unparalleled customer service to our patients, adhering to established protocols and work processes, and successfully managing volume without ever compromising quality.
• Assisting the physician with basic patient care and medical procedures, which may include but is not limited to phlebotomy, Urine Drug Screens, lab processing, fit testing, rapid point of care testing, UA, EKG, procedure set ups, etc.
• Ensuring Department of Health (DOH) compliance of site lab and exam rooms which may include but is not limited to logbook maintenance, checking for expired medications and supplies, proper handling of specimens etc.
• Escort patients to exam rooms, x-rays or other facilities on site as needed.
• Ability to maintain quick pace in fast paced urgent care facility for the duration of scheduled shift (8-12 hours except for meals/break time).
• Facilitating any necessary diagnostic tests (e.g., CT, MRI, ultrasounds, etc.) and referrals to medical specialists for follow-up care via Aftercare.
• Communicating with patients, pharmacies, and physicians over the phone under physician guidance.
• Helping maintain a clean, courteous, and professional working environment.
• Ensuring the site is fully stocked with supplies.
• Providing compassionate care to our patients.

Requirements

• High School Degree or GED, Undergraduate degree a plus.
• Graduation from an accredited Medical Assisting program and/or phlebotomy certifications a plus, but not required. Training will be provided.
• Friendly and professional with excellent bedside manner.
• Flexible with full-time work schedule including a weekend day.
• Excellent verbal, written, and interpersonal skills.
• English language (speaking and writing) skills required.
• High attention to detail.
• Must exhibit passion for outstanding results and compassion for those we work with and serve.
• Team player.
• Knowledge of third-party payor requirements preferred.
• Strong aptitude for detail, and ability to work independently, required.
• Strong organizational, problem solving, communication and interpersonal skills required.
• Computer Proficiency.
• Happy and positive thinking, able to project this attitude around others.
• Flexible & adaptable nature to work in a continuously evolving environment.
• Passion for helping others in an urgent care environment.
• Bilingual language skills required or preferred based on-site location.
• Basic Life Support (BLS) certification required at time of hire.
• The job may require at times to lift light to moderate amounts of weight (e.g., boxes of medical/facility supplies) to assist team members.
• Job also requires the ability to maintain a quick pace in fast paced urgent care medical facility for the duration of scheduled shift minus meal/break time.

Skills

• Medical Assisting
• Phlebotomy
• EMR Documentation
• Patient Care
• Medical Procedures
• Lab Compliance
• Customer Service
• Communication
• Organizational Skills
• Problem Solving
• Interpersonal Skills
• Computer Proficiency
• Bilingual Language Skills

Work Type

• Full-time

Education Level

• High School Degree or GED
• Undergraduate degree a plus
• Accredited Medical Assisting program and/or phlebotomy certifications a plus

Salary/Compensations

• $20.58 per hour

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

About the Company

• We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
• Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
• When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.
• We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Equal Opportunity

• Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.