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About the Role

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all incoming patients at CityMD. This role involves registering patients, coordinating with the team for timely patient turnaround, and responding to patient inquiries with urgency and kindness, both in person and over the phone. The PSR is also responsible for all patient registration paperwork.

Responsibilities

Greeting and welcoming patients
Organizing and coordinating patient in-take and other appointments
Accurately entering/updating patient information in the system
Assisting patients with completion of paperwork
Scanning, updating, and filing medical records
Answering phone calls and addressing questions promptly and politely
Processing medical insurance information, verifying patient eligibility, and addressing patient insurance questions
Handling cash and co-payments accurately and responsibly
Providing outstanding customer service to every patient
Informing site manager or assistant site manager of waiting room wait times and patient inquiries

Requirements

Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
Excellent verbal, written, and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
Flexible/adaptable nature to work in a continuously evolving environment
Passion for helping others in a healthcare environment
Ability to effectively interact with physicians, patients, and other staff members
Bilingual language skills required or preferred based on site location
Ability to sit and stand for periods of time
Heavy computer use required
Standard Office Technology in a Window based environment preferred
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred

Skills

Customer service
Patient registration
Medical records management
Insurance processing
Cash handling
Interpersonal communication
Computer proficiency
Typing (55 wpm)
Adaptability
Teamwork

Education Level

High School Degree or GED

Salary/Compensations

$18.25 per hour

Benefits

Medical
Dental
Life
Disability
Vision
FSA coverages
401k savings plan

About the Company

Physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Serves millions of patients in traditional practices, patients' homes, and virtually through VillageMD and its operating companies: Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
Innovating value-based care and leveraging integrated applications, population insights, and staffing expertise.
A compassionate community of people working to make health care better for all.

Equal Opportunity

Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.