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About the Role

We're looking for a supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks. The Technical Solutions Analyst will assist with issue investigations, data analysis and remediation for internal and external infrastructure disruptions and/or service enhancements.

Responsibilities

• Apply technical expertise in coordination with technical teams to resolve service and system disruptions.
• Recommend interim and long-term solutions to complex problems to ensure successful resolution; guide the analysis of a problem to a successful resolution.
• Contact required resources inside and outside the company to resolve the problem.
• Develop/maintain support documentation for use by all levels of support personnel.
• Identify simple known patterns (a figure, object, word, or sound) hidden in other distracting material and understand opportunities for improving services and/or products.
• Confirm comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and answering routine questions.
• Create clear, concise , and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).
• Consider and understand the audiences' specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.
• Report clearly on current work status.
• Coordinate bringing together different stakeholders with varied perspectives to develop solutions to issues, and contribute own suggestions.
• Think holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.
• Assist with a whole system approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.
• Research and analyze complex technical data using statistical methods.
• Identify that there is a need for process improvement and actively seek guidance from their Manager on how to achieve this.
• Demonstrate openness and flexibility to adapting their work to new processes to streamline and be more efficient.
• Assist with the development of business area standards and procedures.
• Collaborate with team members to co-develop and solve problems.
• Assist with issue or incident investigations by gathering and documenting necessary information.
• Identify, research, test and escalate bugs to the appropriate team for resolution.
• Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities.
• Understands how to proceed with collecting data on customer and employee satisfaction, and supports the data collection and analysis process.

Requirements

• 0-2 years of experience
• Bachelor's degree or equivalent experience. Technical degree preferred.
• Demonstrates production and/or data analysis work experience.
• Supporting day-to-day operations in technical environments.
• A+ Certification or equivalent
• AWS Foundational
• Collect information to understand problems and identify their origin.
• Research precedents and known solutions for basic or routine problems.
• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.
• Familiarity with working with infrastructure services.
• Ability to configure or operate cloud infrastructure through tools or interfaces.
• Understand lower-level complex systems.
• Broad understanding of observability and operational tools.
• Foundational understanding of software testing principles.
• Familiar with basic concepts of one programming or scripting language (e.g. JavaScript or bash).
• Know basic programming control flow and can write a simple function in a given language (e.g. fizzbuzz).
• Basic understanding of how team goals fit a business need.

Skills

• SQL
• Excel
• Querybook
• Splunk
• Kibana
• Postman
• API
• XML
• Scrum/Agile methodologies
• Salesforce
• Jira
• Confluence
• Automation
• AI
• Big datasets
• Python
• C++
• Programming languages

Location

• Austin

Work Type

• Full-time

Experience Level

• Supporting-level
• 0-2 years

Education Level

• Bachelor's degree or equivalent experience
• Technical degree preferred

Salary/Compensations

• $70,500.00 - $99,000.00
• Potential to increase pay up to $113,000.00 based on performance

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent Network (IATAN) membership

About the Company

• Expedia Group helps travelers explore the world, one journey at a time.
• A global travel company powered by passionate people, trusted partnerships, and leading technology.
• Connects travelers, partners, and advertisers through consumer brands, B2B network, and travel advertising business.
• Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
• Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

• Expedia is committed to creating an inclusive work environment with a diverse workforce.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
• This employer participates in E-Verify.
• The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.