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About the Role

This role is responsible for growing a segment of the account portfolio by directly managing customer relationships and contributing to the development of strategic partnerships. The individual analyzes business and operational performance to identify opportunities for optimization, supports service delivery for active accounts, and communicates technical and operational impacts as needed. They ensure the successful execution of account strategies and share best practices across teams and regions.

Responsibilities

Build relationships with customer account teams, including key buyers and decision-makers.
Assist in creating opportunities (e.g., progress meetings, fact-finding meetings, and exploratory discussions) to strengthen customer accounts.
Understand and communicate customers' business challenges through appropriate organizational channels.
Recommend products, services, and insights that address customer needs.
Develop a strong understanding of how the department operates and contributes to the broader organization.
Demonstrate awareness of policies, practices, market trends, and competitive information that impact the organization and its customers.
Understand the financial impact of decisions and solutions on both the organization and its customers.
Support the development of business cases for change under the guidance of more senior colleagues.
Acquire and maintain a working knowledge of financial data and the company's standard contract terms and conditions through product literature, contracts, and collaboration with peers.
Learn when to engage legal resources to modify or adjust standard contract terms.
Develop an understanding of the contract negotiation process and contractual arrangements.
Communicate complex information effectively to build consensus among stakeholders.
Address common objections confidently and proactively seek support from a manager when necessary to resolve differences and achieve alignment.
Conduct straightforward cost-benefit and risk analyses of potential solutions, including the implications of not reaching an agreement.
Identify and engage key stakeholders in decision-making processes and account strategies that benefit both the customer and the organization.
Support successful deal closure and account growth initiatives.
Develop an understanding of the company's standard offerings and key areas of expertise.
Build working knowledge of products, technologies, services, and solutions within the scope of responsibility.
Gain familiarity with competitors' products and services.
Apply knowledge of products, technologies, and offerings to effectively address customer needs.
Demonstrate the importance of maintaining strong, ongoing business relationships with colleagues and customers.
Build strategic relationships that support both portfolio objectives and broader organizational goals.
Develop an understanding of customers' industries and competitive landscapes.
Participate in customer meetings to better understand customer needs and expectations.
Learn the metrics used to evaluate the performance of products, services, and solutions against customer requirements.
Develop value proposition statements, case studies, and related materials that demonstrate the value of the company's products, services, and solutions.

Requirements

Spanish fluency is required.
Travel is required approximately every other month.
Bachelor's degree with 2+ years of relevant experience; or Master's degree with 0–2 years of relevant experience; or Bachelor's degree, Master's degree, or equivalent professional experience.

Skills

Fluency in Spanish and English required.
Strong written and verbal communication skills.
Knowledge of sales techniques and customer engagement practices.
Experience with portfolio management, account relationship management, upselling, and cross-selling.
Ability to build and maintain strong customer relationships across diverse stakeholders.

Location

Austin

Work Type

Flexible work model

Experience Level

2+ years of relevant experience
0-2 years of relevant experience

Education Level

Bachelor's degree
Master's degree

Salary/Compensations

$94,000.00 to $131,500.00
Potential to increase pay up to $150,500.00

Benefits

Medical, dental, and vision coverage
Paid time off
Employee Assistance Program
Wellness and travel reimbursement
Travel discounts
International Airlines Travel Agent Network (IATAN) membership
Exciting travel perks
Generous time-off
Parental leave

About the Company

Expedia Group brands power global travel for everyone, everywhere.
We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.
Our diverse, vibrant, and welcoming community is essential in driving our success.
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
This employer participates in E-Verify.
The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.