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About the Role

Work Authority is seeking a Part-Time Shift Lead for their London South location. This role involves overseeing store operations, motivating the team, ensuring excellent customer experiences, driving sales, and maintaining visual merchandising standards. The ideal candidate is passionate about safety and dedicated to empowering workers.

Responsibilities

• Lead and inspire a team of retail associates, providing guidance, coaching and support on assigned shifts.
• Assign tasks and delegate responsibilities effectively, ensuring smooth store operations during shift.
• Demonstrate exceptional customer service skills and act as a role model for the store team.
• Ensure all customers are greeted warmly and receive prompt assistance.
• Deliver legendary service by resolving customer inquiries according to Work Authority’s Values.
• Achieve sales targets by motivating the team to provide exceptional sales experiences.
• Train and coach associates on effective sales techniques and product knowledge.
• Ensure the store is clean, always organized and visually appealing.
• Responsible for the store’s opening and closing procedures.
• Assists with inventory, including receiving, stocking, and replenishing merchandise.
• Provide customers with a hassle-free experience when they need to exchange or return products.
• Adhere to company policies, procedures, and store operational guidelines.
• Adhere to loss prevention guidelines to minimize theft and maximize store profitably.

Requirements

• A minimum of at least 2 years customer service experience
• Proficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail software.
• Strong interpersonal and communication skills with the ability to interact effectively with customers and team members.
• Excellent decision-making abilities and problem-solving skills
• Strong organizational and time management abilities.
• Ability to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.
• Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.

Skills

• Customer service
• Point-of-sale (POS) systems
• Microsoft Office (Excel, Outlook, Teams, etc.)
• Retail software
• Interpersonal skills
• Communication skills
• Decision-making
• Problem-solving
• Organizational skills
• Time management
• Lifting up to 50lbs
• Climbing ladders
• Standing for prolonged durations
• Flexibility to stand, bend, and move

Location

• London South

Work Type

• Part-time
• Flexible schedule

Experience Level

• 2 years customer service experience

About the Company

• Work Authority is a Canadian company founded in 1938.
• They are a leader in safety footwear and work apparel with retail stores and mobile trucks across Canada.
• Their philosophy is that an educated and well-equipped customer contributes to an effective national workforce.
• Their purpose is to champion and empower workers who make the world work better.

Equal Opportunity

• Committed to providing equal opportunity employment.
• Accommodations are available upon request at any stage of the recruitment process in compliance with the Accessibility Ontario Disability Act (AODA).