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About the Role
The Server is responsible for guiding guests through their Hard Rock experience, acting as a tour guide, communicator, decision-maker, entertainer, and musician at heart.
Responsibilities
- Taking guests’ orders.
- Running food.
- Handling cash & other forms of payment.
- Making proficient sales transactions using a point-of-sale system.
- Properly checking I.D.s for guests who appear to be under 30 years old.
- Demonstrating responsible alcohol service.
- Demonstrating impeccable product knowledge.
- Suggestive selling using proven techniques.
- Answering questions accurately and politely.
- Satisfying any/all needs of the guests by regularly double checking back with guests throughout their experience.
- Maintaining a clean & organized station, including pre-bussing & table maintenance.
- Performing opening, closing & side duties, such as setting up/breaking down station, refilling condiments, and cleaning ashtrays.
- Demonstrating knowledge of all table/station numbers.
- Directing guests to areas & restrooms.
- Creating memorable experiences.
- Entertaining guests to create “Raving Fans.”
- Practicing all general safety standards.
- Maintaining a well-groomed appearance.
- Following all uniform guidelines.
- Recycling products, where possible.
- Maintaining HRC’s 5 core Values and Mission Statement.
- Cross-training for Server Assistant duties during busy periods.
Requirements
- High School diploma or GED equivalents.
- Follows all food safety & sanitation procedures.
- May require food safety certification or food handler's card in some U.S. states.
- May require meeting a legal minimum age to serve food & alcohol in some U.S. states.
Skills
- Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to travel via auto or airplane for long periods of time.
Work Type
- Full-time
Education Level
- High School diploma or GED equivalents.
Salary/Compensations
- $2 - $25/Hourly
Benefits
- Comprehensive benefits package to help team members stay healthy, plan for their future and maintain a healthy work-life balance.
- Benefits may vary with employment status.
About the Company
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.