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About the Role

The Server is responsible for guiding guests through their Hard Rock experience, acting as a tour guide, communicator, decision-maker, entertainer, and musician at heart.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions using a point-of-sale system.
• Properly checking I.D.s for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling using proven techniques.
• Answering questions accurately and politely.
• Satisfying any/all needs of the guests by regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station, including pre-bussing & table maintenance.
• Performing opening, closing & side duties, such as setting up/breaking down station, refilling condiments, and cleaning ashtrays.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”
• Practicing all general safety standards.
• Maintaining a well-groomed appearance.
• Following all uniform guidelines.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.
• Cross-training for Server Assistant duties during busy periods.

Requirements

• High School diploma or GED equivalents.
• Follows all food safety & sanitation procedures.
• May require food safety certification or food handler's card in some U.S. states.
• May require meeting a legal minimum age to serve food & alcohol in some U.S. states.

Skills

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Work Type

• Full-time

Education Level

• High School diploma or GED equivalents.

Salary/Compensations

• $2 - $25/Hourly

Benefits

• Comprehensive benefits package to help team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

About the Company

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.