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About the Role

At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives. We are a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services.

Responsibilities

Reviews patient health history for completeness and records findings.
Alerts APC regarding critical information about the patient chief complaint, history of present illness, and other patient information.
Documents competently in the electronic medical record using the correct PPGNY templates and forms.
Assists in promoting optimum center operations, excellent patient service, and compliance with agency and funding source policies and regulations.
Adheres to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
Assesses patient flow through the health center to minimize wait times.
Assists in the orientation and training of new clinic staff.
Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data for all medical and counseling services provided.
Ensures access to interpreter services for patients with communication barriers.
Performs other duties as assigned.
Provides health education and care related to sexual and reproductive healthcare.
Provides accurate patient-centered, non-judgmental education according to MS&G and signs informed consent related to visit.
Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures.
Runs Daily Controls.
Performs clinic opening and closing duties, including cleaning and restocking supplies.
Reports facility and equipment issues.
Follows all lab and quality assurance protocols, uses appropriate personal protective equipment (PPE), and infection control precautions.
Assists in abortion services in various functions as needed, including counseling, Products of Conception (POC) room, float, and assisting in the surgical room.
Attends monthly didactics and incorporates information into daily care provision.
Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH.
Participates in annual competency checks and training for all new services, tests, and skills.
Maintains up-to-date Basic Life Support (BLS) certification.

Requirements

Experience working in a fast-paced, high-stress environment, ideally in a healthcare setting.
Customer service skills.
Excellent computer and phone skills.
Interest in expanding analysis and knowledge about the role of racial inequity in society.
Commitment to building and/or deepening commitment to racial equity in work.
Proof of immunization or immunity to certain communicable diseases (including influenza during flu season and Covid-19) and testing for tuberculosis.

Education Level

High School Diploma or GED

Salary/Compensations

$22.82 - $22.82 an hour

Benefits

Generous PTO and holiday schedule
Medical, dental and vision coverage options for you and eligible dependents
FSA, HSA, Commuter pre-tax reimbursement funds
Short- and Long-Term Disability, Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

About the Company

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State.
PPGNY provides a wide range of family planning services at its brick-and-mortar health centers and mobile care units.
PPGNY cares for everyone regardless of immigration status, zip code, or ability to pay.
PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information.
PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.
PPGNY provides the absolute best care to patients and communities through innovative health care delivery and education programming.
PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.
PPGNY is committed to diversity, equity, and inclusion.
PPGNY believes it is most impactful when people with a wide range of backgrounds, experiences, and identities come together with a common purpose.
Encourages candidates from all backgrounds to apply.