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About the Role

The Senior Manager, Technical Project Management (TPM) position is a people-leader role responsible for ensuring eCommerce Technology portfolios are delivered on-plan, fostering collaboration, and enabling cross-functional teams. This role manages a technical portfolio of eCommerce programs, creates detailed program plans, manages issues and risks, leads teams, and communicates status. The intent is to bring structure and efficiency to the function, supporting business portfolios with a focus on delivery excellence.

Responsibilities

Lead a team of empowered technical program managers, creating efficiencies, ensuring strategic alignment, and managing enablement with cross-functional teams.
Partner with product, technology, and business leads to drive business objectives through plan accountability and support planning against annual roadmaps, budgets, and end-to-end delivery plans.
Drive a portfolio of technical projects/initiatives while fostering relationship management, stakeholder communication, and management of cross-team dependencies.
Define strategic processes and planning for initiatives by summarizing, communicating, and aligning on inputs from media and eCommerce business areas and other partners.
Identify portfolio dependencies and solutions, communicating impacts if delivery dates are trending risk, and proactively considering solution management.
Serve as a trusted liaison for the business, proactively clarifying and prioritizing business ideas, needs, and challenge-areas requiring technology enablement.
Embody the Loblaw Digital culture with your team, the functional practice, and within the broader business.

Requirements

8+ years of experience managing high-volume, complex, consumer-facing eCommerce initiatives.
Strong technical ability, technical program management experience, and proven leadership/collaboration.
Superior inter-personal skills, including the ability to drive and lead cross-functional environments and communicate with peers and senior stakeholders.
Experience leading a team and fostering collaboration with a team-driven mentality.
Forward, proactive, and strategic thinker with the ability to think outside of the box.
Ability to thrive in a fast-paced and ambiguous environment.
Excellent understanding of web and mobile technologies, especially as it relates to eCommerce.
Experience communicating technical constructs and concepts to non-technical stakeholders, with the ability to make trade-offs/recommendations to balance business vs. technology needs.
Exposure to modern DevOps and Site Reliability Engineering (SRE) practices around CI/CD, Infrastructure as Code, Availability, etc.
Experience managing programs in cloud environments is an asset (e.g., GCP).
Excellent understanding of the Agile and Scrum methodologies.
Exceptional program and time management skills with demonstrated ability to drive accountability through clear action and ownership.
Collaborative partner with strong problem-solving skills.
Excellent understanding of the retail industry as it relates to eCommerce.
Bachelor’s Degree in Engineering or Computer Science required.
Advanced degree strongly preferred.

Skills

Technical Program Management
Agile Methodologies
Scrum Methodologies
DevOps
Site Reliability Engineering (SRE)
CI/CD
Infrastructure as Code
Cloud Environments (GCP)
Web Technologies
Mobile Technologies
eCommerce
Retail Industry
Stakeholder Management
Communication
Collaboration
Problem-Solving
Time Management
Business Case Analysis
Business Process Documentation
Requirements Gathering

Location

Downtown Toronto

Work Type

Full time
Regular

Experience Level

Senior Manager
8+ years of experience

Education Level

Bachelor’s Degree in Engineering or Computer Science
Advanced degree

Salary/Compensations

$160,000 - $168,000 annually
$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

About the Company

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge.
From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.
At Loblaw Digital, we seek great people to continually strengthen our culture.
We believe great people model our values, are authentic, build trust and make connections.
We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.
Looking for a challenge? Good. Love an innovative work environment? Even better.

Equal Opportunity

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.
Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.