Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Supporting the national Donor Response Marketing program through the coordination and execution of multi-channel, single gift donor and acquisition campaigns across direct mail, phone, email, online and paid digital media channels. This role supports campaign execution for the Direct Response Team and external vendors to coordinate campaign activities, support operational execution, and ensure accuracy and integrity across campaign components. The Specialist, Campaign Operations, Annual Giving also plays a key role in campaign quality assurance, data verification, process improvement, and cross-functional coordination.

Responsibilities

Coordinate DRM team campaign and project timelines and workflows, contributing to the development of critical paths, tracking deliverables, and ensuring alignment across internal stakeholders and external vendors.
Support and help facilitate campaign kick-offs, planning discussions and follow-ups, ensuring clear documentation of timelines, roles, and deliverables across stakeholders and vendors.
Serve as a primary coordination contact for external vendors, managing day-to-day communications, monitoring progress, data and creative approvals and escalating issues appropriately.
Support campaign implementation and execution, ensuring operational steps are completed accurately and on schedule.
Lead campaign data validation and quality assurance processes, including verifying segmentation logic, audience splits, and data accuracy prior to deployment.
Perform detailed data checks across channels, ensuring consistency between data files, creative outputs, and deployment specifications.
Monitor campaign performance data for anomalies, flagging discrepancies and working with internal teams to resolve issues.
Maintain accurate campaign tracking and reporting files, ensuring data integrity for analysis and future use.
Provide support for budget tracking and reconciliation, coordinating invoices and assisting with financial tracking and reporting.
Coordinate internal campaign communications, ensuring stakeholders are informed of timelines, deliverables, and updates.
Support donor service and fulfillment coordination, working with vendors to ensure timely and accurate execution.
Maintain and enhance team processes and documentation, identifying opportunities to improve workflow efficiency and accuracy.
Assist with research and analysis, including competitor insights and sector trends to support campaign optimization and planning.

Requirements

Post-secondary diploma or university degree, or an equivalent combination of education, training and experience.
3 - 5 years of experience in direct response fundraising; experience working within a large national charity is an asset.
Experience working with external fundraising agencies, vendors and cross-functional teams.
Highly organized and detail-oriented, with exceptional communication and multi-tasking skills; able to manage multiple priorities while ensuring timely project delivery.
Collaborative, adaptable and personable; excels at building strong relationships and is comfortable working with stakeholders at a variety of levels.
Proactive and dependable, with the ability to manage competing priorities.
Strong computer skills, with high level of comfort working in MS Office, Teams and SharePoint.
Familiarity with CRM systems and digital fundraising platforms.
Experience with industry online fundraising platforms (Fundraise Up, MailChimp, etc.) is an asset.
Commitment to fostering a positive, inclusive, and collaborative work environment.
Demonstrates an understanding of and commitment to Diabetes Canada’s mission, vision, and core values.
Must be legally eligible to work in Canada.
Must hold a valid work permit or study permit that allows you to fulfill the requirements of this role.

Skills

Campaign Operations
Donor Response Marketing
Direct Mail
Phone Campaigns
Email Campaigns
Online Campaigns
Paid Digital Media
Campaign Execution
Quality Assurance
Data Verification
Process Improvement
Cross-functional Coordination
Vendor Management
Data Validation
Segmentation Logic
Audience Splits
Data Accuracy
Data Checks
Campaign Tracking
Reporting
Budget Tracking
Invoice Coordination
Financial Tracking
Financial Reporting
Internal Communications
Donor Service Coordination
Fulfillment Coordination
Workflow Efficiency
Research
Analysis
Competitor Insights
Sector Trends
MS Office
MS Teams
MS SharePoint
CRM Systems
Digital Fundraising Platforms

Location

Toronto, Ontario

Work Type

Remote
Hybrid
Onsite (once per week)

Experience Level

3 - 5 years

Education Level

Post-secondary diploma or university degree

Salary/Compensations

$75,000 - $80,000 annually

Benefits

Group benefits package
Health coverage
Dental coverage
Life insurance
Disability coverage
Employee and Family Assistance Program (EFAP)
Company-matched Pension/RRSP
$350/year healthcare spending account
Day-One Coverage for most benefits
Mental wellness app
Additional paid holidays
Paid office closure at the end of each year
Rewards and recognition platform (WorkTango)

About the Company

Diabetes Canada's vision is a world free from the effects of diabetes.
They work together to improve the lives of those living with diabetes by sharing knowledge and resources, supporting health-care professionals, advocating for change through policy, and funding research.
They provide tools, resources, and support to make the journey of living with diabetes easier.
They are a national organization with an entrepreneurial spirit.
They are committed to building a healthy, engaged, and mission-driven workplace culture.
They celebrate diversity and foster an inclusive environment.
Their core values are ACE-IT: Agility, Collaboration, Excellence, Integrity, Taking Initiative.

Equal Opportunity

Diabetes Canada welcomes applications from all qualified individuals, including people of all genders, Indigenous Peoples, persons with disabilities, and members of visible minorities.
They value a workforce that reflects the diversity of the communities they serve.
They are committed to providing accommodations during the recruitment process.