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About the Role
The Sales and Rental Associate is responsible for assisting customers with sales, orders, and issue resolution, ensuring a positive customer experience by understanding and meeting their needs.
Responsibilities
- Provide customer service and convert to sales by explaining product features, benefits, and promoting accessories.
- Probe for customer needs and match them with rental products and solutions.
- Seek sales opportunities consistently.
- Ensure fair and consistent customer treatment and resolve issues.
- Drive in-store merchandising initiatives, including pricing, inventory control, and product placement.
- Follow all procedures for product delivery and pick-up.
- Maintain inventory control documents for the Rental Management computer system.
- Assist in fleet management to ensure adequate inventory levels.
- Monitor disputes, monthly billing, overdue accounts, and invoicing with the Manager.
- Participate in and ensure completion of daily duties.
- Work with the yard team to ensure correct staging of rentals and accurate return inventories.
- Manage the branch email inbox.
- Prioritize health and safety by following safety commitments, PPE requirements, SOPs, and policies.
- Report unsafe working conditions and ensure PPE and SOP compliance for self and others.
Requirements
- 2 years of experience in customer service and/or direct customer sales.
- High School Diploma or equivalent.
- G Class Driver’s License with clean abstract.
- Ability to lift up to 50lbs on a regular basis.
- Excellent customer service and interpersonal communication skills.
- Technical aptitude and ability to work independently with minimal supervision.
- Proficient in Microsoft Office Suite.
Skills
- Customer Service
- Sales
- Interpersonal Communication
- Technical Aptitude
- Microsoft Office Suite
Location
- Alberta
- Ontario
- Quebec
Work Type
- Full-time
Experience Level
- 2 years
Education Level
- High School Diploma or equivalent
Benefits
- Competitive wages
- Bonus opportunities
- Paid time off
- Company paid benefits including health, dental and vision care
- Life insurance
- RRSP matching
- Annual uniform and PPE allowance
- Discounted gym membership
- Exclusive store discounts
About the Company
- Stephenson’s Rental Services is a Canadian owned and operated leader in the equipment rental industry.
- We fuel projects, power progress, and help customers get the job done right.
- Our values include: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus.
Equal Opportunity
- Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace.
- We encourage all qualified applicants to apply, including people with disabilities.
- Accommodations are available upon request throughout the selection process.