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About the Role

This position supports the business development team in developing and activating new dealer relationships, maintaining healthy bank/dealer relationships, and resolving dealer issues. The role involves credit analysis, communicating credit decisions, and actively cross-selling company products and services.

Responsibilities

• Perform credit analysis and investigations according to company policy.
• Communicate credit decisions (approvals, conditions, declines, or pending) to dealers.
• Support the business development team in building and strengthening dealership relations.
• Recommend or develop new programs for dealerships.
• Make in-person sales calls with the business development team on occasion.
• Provide high-level customer service, including quoting loan payoffs, contract figures, and dealer reserve information.
• Obtain missing information on credit applications.
• Handle dealership and customer issues and complaints.
• Investigate and support the resolution of dealer inadequacies to protect company assets.
• Actively cross-sell other company loan and deposit products/services.
• Participate in the sales culture by proactively contacting dealerships to solicit business.
• Perform other related duties as assigned.
• Maintain proficient knowledge of and comply with all applicable laws and regulations, policies, procedures, and internal controls.
• Provide assistance to help the Indirect Lending Department and the Company achieve annual goals.

Requirements

• Minimum of Associates Degree required.
• B.S. or B.A. degree in a related field of study preferred.
• History of specialized training in sales and/or marketing.
• Valid driver's license.
• All applicants must be 18 years of age or older.

Skills

• Strong sales, interpersonal, and communication skills.
• Proficient reading, writing, grammar, and math skills.
• Thorough knowledge of indirect loan products and services features and benefits.
• General knowledge of current lending regulations.
• Working knowledge of bank operating services.
• Moderate computer skills.
• Consistently demonstrate core values: integrity, excellence, teamwork, and humility.

Location

• Upstate New York
• Northeastern Pennsylvania
• Vermont
• Western Massachusetts

Work Type

• Full-time

Experience Level

• Minimum of three (3) years' experience in a related lending or dealer services field normally required.

Education Level

• Associate's Degree
• Bachelor's Degree

Salary/Compensations

• USD $21.75/Hr.
• USD $30.50/Hr.

Benefits

• 11 paid holidays
• Paid vacation
• Medical insurance
• Vision insurance
• Dental insurance
• 401K with generous match
• Pension
• Tuition Reimbursement
• Banking discounts

About the Company

• Community Financial System, Inc. (CFSI) provides friendly, personalized, high-quality financial services and products through its retail division, Community Bank, N.A.
• Community Bank, N.A. operates over 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts.
• CFSI also offers commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Equal Opportunity

• As an equal-opportunity workplace and affirmative-action employer, CFSI celebrates and supports a diverse workplace.
• The Company is an Affirmative Action, Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
• The Company will make reasonable accommodations for qualified individuals with a disability.