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About the Role
Join Gallagher's Small Business Commercial Lines team in Austin, TX, as a Senior Client Service Associate. You will help clients solve challenges and deliver tailored insurance solutions, working closely with colleagues to ensure meaningful and impactful client interactions. This role is part of a team that values collaboration, growth, and service excellence.
Responsibilities
- Contribute to the renewal process by delivering timely and high-quality solutions to support client retention and satisfaction.
- Support New Business activity via handling of new business applications, compiling client information, and preparing high quality and accurate proposals for potential clients.
- Process certificates of insurance and ensure all client and policy data is up-to-date in Gallagher’s systems.
- Work with Client Service and Production teams to improve processes, meet goals, and maintain high productivity standards.
- Conduct regular audits to ensure compliance with regulations and service standards.
- Use Gallagher’s technology to enhance productivity and deliver quality results.
- Manage multiple priorities effectively, ensuring all tasks are completed on time.
- Build strong relationships with clients and their representatives, ensuring they feel supported and valued.
- Perform other duties as assigned.
Requirements
- A high school diploma or GED.
- Minimum of 1+ years relevant work experience.
- Active Texas Property and Casualty license.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
Skills
- Microsoft Office Proficiency
- Client Relationship Management
- Adaptability
- Collaboration
- Communication
Location
- Austin, TX
Work Type
- Hybrid
Experience Level
- Senior
Education Level
- High School Diploma or GED
- Associate's degree (preferred)
- Professional certification (preferred)
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
About the Company
- Gallagher helps clients face risk with confidence, believing that when businesses are protected, they’re free to grow, lead, and innovate.
- The company offers a digital ecosystem of client-centric consulting tools, advanced data, and analytics.
- Gallagher fosters a culture grounded in teamwork, integrity, and a shared commitment to doing the right thing.
- The company values curiosity, celebrates new ideas, and empowers employees to take ownership of their careers.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).