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About the Role
As a community health worker (CHW), you’ll have an important role in creating a positive experience for patients at Neighborhood. You’ll listen with kindness to patients’ concerns, seek solutions, and assist patients and families with navigating services and community resources.
Responsibilities
- Consult with providers regarding patient needs for referrals or linkages and assist patients in accessing and completing referrals.
- Assist patients in accessing community resources such as food pantries, clothing, shelter, transportation, education, parenting or other services as referred by providers.
- Assist patients in completing healthcare forms such as applications for Medicaid, Child and Family Health Plus and Sliding Fee Scale program.
- Connect patients to facilitated enrollers.
- Obtain prior authorizations as needed.
- Document and track referrals until completion.
- Conduct community outreach to identify people who are experiencing homelessness and educate them about health needs.
- Support people who are experiencing homelessness in accessing healthcare services at Neighborhood.
- Serve as health and community resources coordinator for patients and providers.
- Advocate for patients with community agencies and services.
- Conduct outreach and speak to community groups.
- Assist in developing Neighborhood staff to improve patient navigation, decrease barriers for patients in accessing care and connect patients to care.
Requirements
- Experience in community health, patient resource coordination or equivalent experience
- Medical office and medical terminology knowledge and experience preferred
- Attention to detail and follow-through, organizational and influencing skills
- Experience with Electronic Health Records (EHRs), Microsoft Office Suite, and other computer software
- Excellent oral and written communication skills
- Kindness: treat each person with respect and compassion, valuing each person’s story
- Resiliency: see opportunities to innovate and find solutions when challenges arise
- Teamwork: be open to others’ unique perspectives, and collaborate to meet shared goals
- Must be available to work Monday-Friday between 8:30 a.m. and 4:30 p.m.
- Ability to travel for community outreach
- Ability to work extended hours once a week 7:00-9:00 p.m.
Skills
- Community health
- Patient resource coordination
- Medical office knowledge
- Medical terminology
- Attention to detail
- Follow-through
- Organizational skills
- Influencing skills
- Electronic Health Records (EHRs)
- Microsoft Office Suite
- Computer software
- Oral communication
- Written communication
Location
- Blasdell
Work Type
- Full-time
Education Level
- High school diploma
Salary/Compensations
- $22.25 an hour
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Supplemental insurance
- 403b match
- Health savings accounts with employer contribution
- Wellbeing programs
- Continuing education opportunities
- Generous paid time off
- Holidays
About the Company
- Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York and is the highest ranked health center for quality in the region.
- They provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay.
- Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services.
- Working toward a Western New York where all enjoy their highest level of health and wellbeing.
Equal Opportunity
- Neighborhood Health Center is an equal opportunity employer.