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About the Role

Oversee daily operations across detox and stabilization programs to ensure safe, efficient, and high-quality service delivery. Lead site leaders, program directors, and managers in achieving performance, staffing, workflow, utilization, and service targets. Develop, implement, and monitor standardized policies, procedures, workflows, and operational expectations across programs.

Responsibilities

• Oversee daily operations across detox and stabilization programs to ensure safe, efficient, and high-quality service delivery.
• Lead site leaders, program directors, and managers in achieving performance, staffing, workflow, utilization, and service targets.
• Develop, implement, and monitor standardized policies, procedures, workflows, and operational expectations across programs.
• Partner with executive leadership, medical leadership, nursing, clinical leaders, quality assurance, compliance, finance, employee services, training, facilities, operations, and other support departments to maintain service excellence.
• Monitor bed utilization, admissions flow, discharge efficiency, staffing coverage, scheduling practices, and capacity management.
• Lead and support incident review, risk mitigation, emergency preparedness, environment-of-care initiatives, accreditation readiness, and continuous improvement efforts.
• Assist in developing and implementing strategic and operational plans that support program growth, quality outcomes, and fiscal stewardship.

Requirements

• Master’s degree in social work, counseling, psychology, nursing, healthcare administration, public health, business administration, or a related field required.
• Bachelor’s degree in a related field may be considered with 10+ years of senior leadership experience in multiprogram behavioral health or substance use disorder operations required.
• Relevant clinical licensure and/or substance use disorder credential (Ex. LMSW, CASAC, etc) required.
• 7+ years of progressively responsible leadership experience in substance use disorder, behavioral health, or healthcare services required.
• Experience overseeing multiprogram operations, leadership staff, budgets, performance metrics, and large-scale operational change.
• Extensive knowledge of substance use disorder treatment, withdrawal management, residential services, co-occurring disorders, and applicable regulatory, licensing, accreditation, payer, and risk management requirements.
• Demonstrated ability to lead multiple departments and drive consistency, accountability, performance, and quality across diverse programs.
• Strong financial, operational, analytical, communication, relationship-building, change management, and conflict resolution skills.
• Ability to collaborate effectively with executive leaders, clinical teams, support departments, external partners, and regulatory bodies.
• Proficiency with electronic health records, reporting systems, dashboards, and standard business applications.
• Ability to make a difference.
• Leadership skills.
• Flexibility to respond to urgent program needs, including evenings, weekends, holidays, overnight coverage, and staff call-ins as needed.

Skills

• Social work
• Counseling
• Psychology
• Nursing
• Healthcare administration
• Public health
• Business administration
• Clinical licensure
• Substance use disorder credential
• Leadership
• Financial analysis
• Operational analysis
• Analytical skills
• Communication skills
• Relationship-building skills
• Change management skills
• Conflict resolution skills
• Electronic health records proficiency
• Reporting systems proficiency
• Dashboards proficiency
• Standard business applications proficiency

Location

• 291 Elm St, Buffalo NY

Work Type

• Salaried
• Full-time
• On-call coverage

Experience Level

• 10+ years of senior leadership experience (with Bachelor's degree)
• 7+ years of progressively responsible leadership experience

Education Level

• Master’s degree in social work, counseling, psychology, nursing, healthcare administration, public health, business administration, or a related field
• Bachelor’s degree in a related field

Salary/Compensations

• $100,000-$110,000
• Additional stipend provided for on-call responsibilities

Benefits

• Supportive, team-based work environment
• Seamless onboarding experience
• Company Culture: Teamwork atmosphere where employees feel heard and valued.
• Diversity & Inclusion: Commitment to equity, racial justice, and equal opportunity through DEIB department, trainings, conversations, and affinity groups.
• Trainings: Dedicated team for personal development and professional growth.
• Team Building, Connection, and Relationships: Community atmosphere with mutual support, celebrations, and fun.
• Retirement: 401(k) and profit-sharing programs.
• Student Loan Assistance: $600 paid off per year after one year of employment.
• Paid time off
• Paid holidays
• 10% tuition discount at Capella University for employees and their families

About the Company

• Horizon offers a supportive, team-based work environment.
• Horizon is recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces.
• Horizon fosters a culture where motivated teammates collaborate to make a difference, every day.
• Horizon provides a community where employees can thrive while making a meaningful impact in the lives of others.
• Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values.
• Horizon upholds principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for employees, patients, and communities.
• Horizon endorses public health measures including vaccinations.
• Horizon is a healthcare agency providing in person services throughout our community.

Equal Opportunity

• Horizon is committed to equity, racial justice, and equal opportunity for all.
• Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values.