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About the Role
Accommodates guests of the hotel by performing various duties to ensure a positive guest experience.
Responsibilities
- Greets, registers, and assigns rooms to guests.
- Handles confidential information, including guest records, with a high degree of integrity.
- Promptly and effectively deals with guest requests and complaints.
- Answers and routes calls as appropriate; takes guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintains accurate records including cash flows, registration card, reservation cards, and property walks.
- Assists with sales and marketing efforts as directed by the General Manager.
- Offers and properly handles requests for wake-up calls.
- Records pertinent guest information in the pass-on log.
- Replenishes continental breakfast as needed and keeps area clean.
- Ensures common area/lobby is clean.
- Performs laundry functions as directed.
- All other duties as assigned.
Requirements
- Ability to handle confidential information, including guest records, with a high degree of integrity.
- Ability to answer and route calls as appropriate; takes guest messages with accuracy.
- All other duties as assigned.
Skills
- Customer service
- Hospitality
- Creating an exceptional guest experience
- Handling confidential information
- Answering and routing calls
- Taking accurate messages
Location
- On-site
Work Type
- Full-time
Experience Level
- 0-1+ year of customer service experience
Education Level
- High School degree or better
Salary/Compensations
- Competitive pay
- Daily Pay
Benefits
- Career advancement opportunities
- Employee discounts
- Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
- Paid vacation
About the Company
- We are hiring for a Guest Service Agent/Front Desk Agent!
- Do you have a genuine warmth and helpful nature?
- Do you understand the importance of a great first impression?
- Do you enjoy making others smile?